One Click Upsell ‑ Zipify OCU
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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評価順
I've used this app for many years. In the past few weeks, upsell payments stopped being captured completely - every order has an upsell, but no payment.
The developer claims they cannot troubleshoot or do anything about this. Unless you want to process all payments manually, look elsewhere.
Sofia from Zipify Apps Support here! 👋
I'm sorry to hear you've run into this issue. For this issue resolution we recommend reaching out directly to Shopify, as they will be best equipped to assist you. We've also sent you a separate reply with more detailed information.
We look forward to hearing from you!
We are experiencing customer frustration with this app. Some customers are getting double orders of the same product through this App that they claim they did not order. Please advise. jl@bagups.com
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that you've experienced an issue with the double orders. Please refer to our recent email regarding this matter. It includes a situation breakdown and a request for your approval to begin the investigation process.
We look forward to hearing back from you!
Unintuitive to use
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details.
We look forward to hearing back from you!
horrible app, doesnt trigger at all no matter what i do. Spent 2 hours trying to configure this but wont work.
Thought id ask support for help... support only works on the weekend
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that you've experienced an issue with the configuration. Our team has continuous coverage during the work week, our hours on the weekends are currently 4:00 am -12:00 pm EST.
We've sent you a reply with the steps to resolve this! Since your initial message arrived outside our standard hours, we wanted to make sure we got back to you first thing. We're here if you need any further help!
OCU activated a free shipping promotion without notifying us - i never created this promo. Customers were getting free shipping without us knowing.
Sofia from Zipify Apps Support here!
We are sorry for the bad experience you've had with the shipping promotion activation. Please be assured we are currently working with you and dedicating our resources to resolving this issue completely.
me han cobrado este mes sin tener ningún plan con ellos y sin siquiera tener la app instalada. espero que me devuelvan el dinero, pero me parece de muy sinvergüenza, cuando no utilizo esta aplicación.
Soy Sofía de Zipify!
Gracias por compartir tu reseña. Entendemos que esto puede ser frustrante. Este tipo de problema suele ocurrir si la suscripción no se canceló por completo después del periodo de prueba eliminando la aplicación.
Por favor revisa tu bandeja de entrada para encontrar un correo nuestro con más detalles sobre este asunto.
Terrible, billed us for 3 years for 0 additional revenue. Customer service also appalling not responding to chat appropriately. Wouldn't ordinarily leave a review but left with no choice. Much better apps exist, would not recommend using this one.
Hi there, thanks for taking the time to share your feedback.
Our team connected with you through support and offered a refund, which we were able to process once you removed the app from your store today.
If there’s anything else we can assist you with, please don’t hesitate to reach out directly.
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there!
My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.”
We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior.
For the second issue presented:
“Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.”
We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser.
We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
Post purchase tracking works terrible! Customer service refused to resolve my issue. The post purchase conversion value was reported even on failed payments. If Zipify is taking a comission from all of this, they should actually help people resolve this issue with a developer and not just say that we don't deal with this stuff.
The Zipify One Click Upsell (OCU) app is a decent choice for individuals seeking an upsell solution, but it, unfortunately, falls short with its very apparent glitching on upsells and downsells and difficulty integrating with ALL conversation pixel tracking solutions. For this reason, I would not be comfortable recommending the Zipify OCU app as a viable solution to anyone. Although there may be benefits, the lack of integration with conversion pixel tracking is simply too restrictive and a major disadvantage. Prospective customers should seek out other methods that better suit their needs.
Hi Barton Watch Bands. Steve here, Customer Service Manager with Zipify.com. I do sympathize with the tracking script issues you experienced. Our support was not clear enough that Post-Purchase tracking scripts are not something we're normally able to support and we had attempted to go above & beyond our normal level of tracking script support. Shopify in kind doesn't offer support for these Post-Purchase scripts and recommends the Shopify Community or hiring a Shopify Expert if in need of assistance. I sincerely apologize that we have not been able to get the scripts to work for you. I want to be clear that the concerns you have are with the Post-Purchase tracking. For natively integrated tracking, there are no known issues and everything should be working correctly. I'm happy to post to the Shopify community for you and see if we can find other merchants that have been able to resolve similar issues. Shopify has also expressed to me that they will be more inclined to look into issues if they see interest from merchants in the Community. While I don't have an immediate solution to the post-purchase tracking I would like to offer a call with you to discuss your concerns and see what OCU could do to help you move forward. If you have found a suitable solution for your business please let me know. Currently, my understanding is all post-purchase apps are unable to provide these tracking scripts. I would really like to be able to offer this to our customers in the future. I'd really like a chance to discuss this! Please check your email for a link to schedule a call with us. I'm happy to offer a trial period if you do decide to try our app again now or in the future. We have a lot to offer and we will use your feedback to improve our support.
Kind regards,
Steve & Team Zipify
