Abandon App

The App works well, creates great looking emails to send out to customers who don't finish their purchase.

Awesome service and intuitive flow. Easily recovered what i paid within days.

great app!!!

App works as advertised, we started out with the free plan and just upgraded to the $10 a month plan. It can really save you some time, rather than manually emailing customers, the app automatically does this for you.

The Abandon APP is awesome! It saves us a lot of time; and knowing that its working behind-the-scenes, even while we are sleeping is great. It converts. Try it; you have nothing to lose...

Great little app, would be nice to have a feature to allow importing of past orders though.

This app is okay but it would be SO much better if the email responder had actual images of the items in the abandoned shopping cart. I have made this request a few times, I would love to hear back.

Simple and easy to use, and Alexandre provides very fast customer support. I can't recommend it more!

We've been using AbandonApp for a week now and I'm happy to say that it's been working great. AbandonApp allows you to automatically follow up with abandoned orders so that you can recapture sales. By allowing liquid text editing, it also allows you to use customized messages. Thanks for the great service!

We have recently started getting a lot of traffic and sales and Abandon App has recovered many large sales we would have missed. Thank you Abandon App. =)

Simple and does the work!
I recommend!

I only installed this app yesterday and have had fantastic customer service from Alex who has helped me with the way the app works. He responded within a couple of hours of my email and was very helpful. I have upgraded to the 500 emails plan so that I can have the abandon cart email sent out very quickly after they abandon but I think it will definitely be worth the $19 a month. It's great that there is a free option as well for smaller stores that only get a few abandoned carts a month.

This app is very robust. I also strongly recommend using this company's Meta Tag Editor app as well. I have 3 related site & tried 3 different Shopify SEO apps. Long story short. Take the best of all of the other Shopify SEO apps and combine them together. That's what you get with Meta Tag Editor. I know this is suppose to be a review for Abandon App, but the 2 app go hand-in-hand and are now the foundation for all of my sites. Abandon App, Meta Tag Editor with auto updating (even does it while adding new products to my sites)...all for $6/month. WOW! No brainer. Did I mention I have been in corporate commercial sales for 25 years and have never encountered better service, even with Fortune 500's.

I haven't gotten to really use the app yet, but my review is of the fast customer service. After a while, you realize that a lot of apps or themes aren't quite perfect, but as long as you can get good customer support it all works out in the end.

Simple and straightforward to set up. So far so good!

the most powerful Shopify app so far. Others are simple copy-cat

20 abandoned orders so far, 2 recovered, so far so good!

Great support! Solid app that does what it should. And the cost is a great value. Everyone should have this.

Great app. Does exactly what it promise and works flawlessly.

One of my favorite Shopify apps of all time. Highly recommended for all e-commerce!

Great app and simple to set up! Does exactly what it says it does. Thanks!

A great app! Reduces the burden of chasing abandoned orders and actually helps convert them to sales. Great.

Installed the free version and got a referral. I'd say it works!

This app has already paid for itself and more. One of the most useful apps for shopify!

So far I am not completly convinced. I have seen my discount code being used which proves the app works. The problem is that sometimes I see orders recovered that do not use the code which means they would have completed checkout without the email. I am also afraid that emails are being sent after the customer has completed their order. Overall I am happy with the service.

Easy to install and results driven application. One recovered order pays for the service and then some. Email encourages people to return and complete their purchase!

Fantastic app! This app pays for itself after only 1 recovered sale. Best part of the app is the ability of the automated email to dynamically place your customers products with a link back to their cart. BRILLIANT!

This app sent the first email and recovered for me 200 usd !! Incredible! first email, first recovered order 100% efficiency!

I wasn't sure if the App was installed properly, so reached out to them and quickly received support. App works fine now.

Easy to set up. Does what it's mean to do.

This app is exactly what I've been looking for. It was very easy to implement and start running on my shop. I did have a few functional questions in the beginning but the support team was quick to respond.

I started off with the free trial and quickly found that it didn't meet my needs at all so the support group actually offered me a free trial for the 500 emails. I think this was a good business strategy on their part because chances are if I begin to see that I can recover abandoned orders then I will simply continue with the service.

I'm still waiting for a lost sale to convert but I really like the fact that I am getting a sense for how many people are abandoning orders in my shop...scary actually to see how many.

very nice app!

Like it. Would recommend it!!

Great App, would recommend this app to all, east to install, easy to manage,precise and quick response time. fully customizable email templates and it helps recover abandoned order hassle free.

Just installed this app, testet it, and it works like they said it would. Great and quick support.
Cant wait to see what the effect will be when customers respond to the email it sends out.

Ann Chanett
samsoerideudstyr.dk

After numerous questions I decided to try the app out. Thanks to Alex who help me throughout the process. I'm now a happy camper and would recommend this app to anyone who is serious about selling online. You could recover alot of hidden revenue with abandon app!

Simple to install. Saves time. Have heard that this technique is very effective, so look forward to seeing the results when we launch.

Have used the app on this store for a year and besides saving time it will recover sales. The email message you craft is key in the success rate of this app. Offer the right incentive to your abandoned offers to really boost recovery rate.

Easy to install, Simplifies customer follow up a lot!
Great app!!

Easy to install and does what it says. We like the pricing levels so you can adjust with your needs. Another great marketing tool.

Installed about a week ago which was easy and it's off and running. Lots of tiers to suit your budget needs. A simple tool that saves time!

Great investment!

Great app.. easy to install, great customer service and simplifies customer follow up.

This app is great for following up with customers who might have placed the order but shipping or the amount changed their mind. We send a 5% discount after they abandon the cart. We've had a few customers who abandoned the order and then later used the code to get the order in. It's also a great incentive to get the order in quicker than they would have. I highly recommend for the price.

Had a customer who thought he'd paid but payment hadn't processed.

Abandon App sent an email within 24 hours to him and he came back and paid, saving me (but not Paypal ;) ) an irate customer.

Abandon App is free yet it made me money for doing nothing. The bottom line is why wouldn't you install it?

Solid App, just installed and already saved me a couple of orders already.

Awesome. Get it. Save orders, save customers.

Great app and support! Highly recommend!

Quick integration, and customizable HTML abandon email. What more could you ask for? How about kick ass customer support. The team responded to my emails within minutes, and took the time to answer my questions. We've been looking for an abandoned cart email for some time and now we've found it.

Alexandre offered very prompt and professional support. I highly recommend you try this product out.

Great app that really works for store owners!

I just started using this App a few days ago and so far so good. It installs in a minute and seams to work well.

This is such a great App. We have been looking for something like this to help bring in more customers. We haven't had to use it yet but the set up is fairly simple and user friendly.

We just installed this app. Support has been excellent and the team offered to prepare the templates for us! We are yet to see the app in action, but pretty positive about the app overall and also great support!

Excellent customised service by Alexandre Saiz Verdaguer. Free first month plan on USD 19.00! Able to charge at a lower price for subsequent months if not satisfied :))

Great app. Great support!

Thumbs up on a solid app that does what it says, no more, no less. Will it work for your business? It works for us.

Loving the Abandon App for recovering lost orders. Great organization and price points. Customers seem to appreciate it too.

Sometimes people get messages when they tried to check out just to check shipping prices but overall it's a fantastic app for recovering orders, especially for the price.

Great app and we love the multiple pricing levels to suit everyone's needs!

Thank you ever so much for an awesome app!
I've been sending e-mails manually up to now, which was getting increasingly frustrating, this will save me at least 2hrs per day...
Had a small issue at beginning due to my own set up, but support was next to none, got a reply within minutes and Alex help me set everything up with a stunning e-mail template.

If you haven't already installed it, you need to do it NOW!

Can't comment on how much it will return for me at present, as its only been working a few hours, but for 19USD I'd be happy with one sale a month recovered.

It's profitable

We would like use with the only payment "paypal checkout express", but it's a very profitable app for other kink of payments.

Very useful app!

Great app! I've already recovered quite a few orders -- far more than enough to justify the expense! It also helps me understand how many people are cycling through my store without purchasing, incentivizing me to adjust my prices and descriptions.

Love this app! Not only does it build credibility among my shoppers, but it's really opened my eyes about who is buying my products. I've even started running special contests on facebook to encourage orders from far away locations. For example, last week, Dallas was the farthest West that anyone had ordered my products. I linked to my map online and offered a freebie for anyone who ordered a product that day farther West than Dallas. Within an hour, we received orders from California, Las Vegas and Hawaii!

Abandon App is great! We started using it many months ago and it has been one of our favorite apps. The greatest part is that it quantifies the results so we can actually see how much money it is making us. Definitely recommended!

great app! the advanced features are easy to use and give you further control over how often emails are sent. you can set it to be on auto pilot or you can send each email manually. being able to see recovered orders is also very helpful. overall, this is a great app.

This is a good solid app that makes financial sense as the revenue it generates far exceeds the cost. Good support to by the developer.

Very clean and simple app that gets the job done. Would have liked at least some of the Advanced Features to be standard or available in the cheaper plans, since I am unlikely to get 500 abandoned carts per month.

Very impressed by Abandon App and their customers service. We at BiteMyApple.co highly recommend them. Two thumbs up.

All in all AbandonApp is a great app, clean and simple with just the right amount of features. As others pointed out, customers often make duplicate abandoned orders and receive an equal amount of emails from AbandonApp, which is an unfriendly hassle. This is solved with the Advanced Features available at $19/month (500 emails plan), by checking "Send one Email per customer per day", but should obviously be a standard feature.

I'm thrilled with this app! Installation is a breeze, and support (Alexandre) was great to work with. The templates are incredibly easy to use, and they look fantastic. I tried another app prior to this one but the email templates were a total mess. I've yet to see abandoned carts turn into orders, but I'm excited to see what happens. Highly recommend!

As a small business owner, it's important to monetise every visit on your site. By using Abandon App, I'm able to reach clients with a personalized message thats gets sent automatically to my client if he doesn't not complete checkout.

It's amazing the % of response and replies that I get from clients receiving the personalized message. I can get in direct contact with the and offer them a better deal or direct them to a better product.

The application worked flawlessly right from the start. Support is top notch and I can say that the price is low for the money it made me in the long run.

I just love this app!

We are very impressed with the level of customer support we have received with the product. We have even asked for additional features we would love to see in the application and they have told us that it will be added to the next release. (come on Abandon App...don't let us down on that promise!) So far the app looks to be doing a good job of recovering abandoned carts and has definitely been a worthwhile investment. Great work Abandon App.

I like the app quite a bit but there are some UI issues and scheduling. Scheduling needs to be more finite. Since scheduling can't be controlled as well as it should, I've turned auto off and use the manual email feature. When using this feature you need to go through a lot of clicks to actually send one email.

It would be nice if you could select a bunch of orders at once and they all send. Right now it takes about 3-4 clicks to send 1. Today we had 90 abandoned carts so times that by 4 and you get about 360 clicks plus the extra time waiting for the page to load to do the next one. If you could select a bunch at one time it would cut your processing time down to minutes instead of hours.

Looking forward to a bunch of improvements in the next release.

This app is really amazing. I've never realized how easy is to recover some sales or find out that my shipping fees were scaring some customers.

The new features are also ver cool. Keep it up guys!
Sonya

This app is really amazing. I've never realized how easy is to recover some sales or find out that my shipping fees were scaring some customers.

The new features are also ver cool. Keep it up guys!
Sonya

Abandon has helped capture 3% of abandoned orders - which isn't as high as I expected but better than nothing. Perhaps we need to experiment with discount incentives? 3% has been worth the monthly fee for us.

Recommended. We have recovered thousands of dollars worth of orders using Abandon App in just a couple months. The new admin panel is very nice as well.

-SMS Audio

This App pays itself. It's great for contacting customers fast in order to recoup lost orders. It has a powerful set of tools to deeply customize the look&feel. It's also very flexible in terms of when and how to contact customer. Customer service by AbandonApp is also great.

This App pays itself. It's great for contacting customers fast in order to recoup lost orders. It has a powerful set of tools to deeply customize the look&feel. It's also very flexible in terms of when and how to contact customer. Customer service by AbandonApp is also great.

app works really good, Should pay for itself in the amount of lost business it get back. Customer service was quick to respond when I had a few problems.

Wow these guys are awesome. Not only does this app perform perfectly, but the customer support I've received from this company has been stellar. Install this app, you will not be sorry!

Exactly what we have been looking for and Abandon-App has it all solved with just a few clicks of buttons! Reasonable charges and certainly a must have for all shopify store.

Abandon App has been a great addition to our Shopify Store. Contact customers post abandonment has enabled us to collect valuable data on what drives (or prevents) purchase. We recover sales daily from this application and recommend it to other store owners.

A great app. Must have plugin for any Shopify store.

I will be perfectly honest i installed this app and then removed it thinking i could manually e mail my abandoned customers. But i would miss it for a day because i was busy and i would then loose the sale. So the conclusion this app is great and it will convert a lot of sales so go and get it!!

One of the first apps I installed for my new store, I think it's essential and a no brainer to help manage customers. Easy to get started and customize, thanks guys!

Really easy to install and to set up.
What I appreciate the most is maybe when customers answer the automatic mail and tell us why they abandoned their order.

+great customer service as usual with ShopFrogs.

Before AbandonApp, I had to keep track of abandoned orders on a separate spreadsheet. Then copy the relevant fields for my own analysis. Then manually email each potential customer through my mail client in a timely manner before the customer loses interest. That was such a waste of time!

Now with AbandonApp, I don't have to do any of that. The app finds the abandoned orders for me, and sends out a customized email. All I have to do is login to view the progress.

Here are the features that I found most useful:
- there's a FREE plan. This helped me check the app out before committing.
- ability to add custom order fields into the email itself, so I can greet customers by their name with a personalized email rather than a robotic response.
- ability to send emails out daily vs hourly.
- option to notify me.
- and importantly, the ability to further customize by adding additional features to the app with the help of the developers at ShopFrogs.

This app is awesome!

Just a few days go I found myself having to go through numerous abandoned orders, locate their email addresses and proceed to email each one trying to get them to complete their orders. I thought to myself that there has to be an easier more effective and less tedious way to recover abandoned orders and that's when I discovered 'Abandon App'. I've just installed it and am already amazed by the ease of use and customizations of the mails that will be sent out. Pretty much I no longer have to search for Abandoned orders because 'Abandon App' does that for me. I no longer have to email each abandoning customer one after the other because 'Abandon App' does that for me. And most of all, I am instantly notified when an abandoned order is completed, leaving me time for the more important things in life like playing Angry Birds on my iPad.

Very useful app.

Just great!
We've been using AbandonApp for 3 months now and it's the most useful, stable, powerful and money making app inside Shopify.
We started by using the lowest paid plan but we realized we had much more abandoned orders so we decided to upgrade to "advanced features" plan.
This move was the best bet as this high plan has a really powerful set of pro features which we'd recommend to anyone even if having less than 500 orders per month.
What we like the most is the: email me on order recovery which help us to track any order which was abandoned in the past.
Just to share with other users: we don't offer any coupon and recovery rate is: every 10 orders we recover 3.
I just wanted to mention that customer care is very fast and shows responsiveness. We posed them a few questions and they sent us one month fee of the pro plan, for free! Nice people!
THIS IS A MUST!

A very useful app that does actually bring back real orders into your store. It's early days yet but within the first few weeks the app has already paid for itself quite a few times over. We had a few issues getting the app to work with our store but the support was excellent and all bugs/problems were fixed within a day of being raised. If only other software providers had this level of service the world would be a better place! Recommended.

Folks, this app is great, and as a user of the advanced features that come with the higher level plans, the app is much better than Jilt for the price. It took about a week to really see the difference, but my store is now making an extra $100-$150 a day! Unless my store is in the middle of some great publicity buzz, my average sales each day was about $250. Love.

I love this App! It is a wonderful tool for any type of business!

It's early days but this is an app thats going to save me precious time and bring me rewards.

The best and most profitable shopify app so far. It's faaaar away from the second!

Abandon App has been a fantastic addition for us. We've only had this up and running for a few days and we've already seen the impact that it has made. Several customers have come back and placed orders after sending them an "Abandon App" Email

I have just started using Abandon App this week and it was both easy to set up and worked as expected. We also have already had customer follow ups since including conversions which is great to see. I expect that we'll continue to use it on that basis.

Great app. Saves time manually sending emails. Simple to use admin panel too.

Absolutely love it! Not only it has brought us back $ hundreds $ in sales but has also proved to be a valuable feedback tool to learn why customers were abandoning orders.

It's an excellent way to reach out and connect with people directly and people who we have connected with who have abandoned the cart have frequently commented on how cool it was that we cared to follow up with them and offer help.
Every single store should have this app!
They should make it mandatory!

great app, we had been waiting for this for a long time!

very simple app. It does what it needs to do. saves time.

Cool app. Really useful!

Just Great! It works pretty well. Saves us tons of time!
30% of abandoned orders have come to be REAL ORDERS !

Thanks abandonapp!

Love this it has worked so well for us!