Reviews (6)

Overall rating
1.3
Counts per rating level
  • 17% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 83% of ratings are 1 stars
Edited August 12, 2024

Be careful!!!! I do not recommend that you install it, IT DOES NOT WORK, I uninstalled it within 24 hours of installing it after trying to get it to work several times believing that they would give me back the $10 but they don't even respond to the email.

Wow, thanks for your rude response. I leave a review from my experience isn't a bad review is just a review. Also the app doesn't work with my GTINs. Anyway If you hadn't answered me like this, I wouldn't have written again.

Funny Lovely Gifts
United States
About 17 hours using the app
Key Solutions replied August 12, 2024

Our app clearly says it doesn't provide the GTIN but only syncs them with google. We checked your store and all of the products seems like custom products. All you need to do is to set custom product TRUE in google and youtube app under Bulk Edit Products.

We only received one email regarding refund and we will issue the refund. Don't worry.
Please atleast send an email with proper issue that you faced for resolution.

April 25, 2023

I have also installed this app in my store and used it myself. It is the only app that helps you sync your barcode (GTIN,UPC...) with google merchant center and their help support is also very good.

Onenessify
United States
8 days using the app
Key Solutions replied April 26, 2023

We're really grateful and appreciate you taking the time to share your feedback regarding our app.

June 15, 2024

i cant bealive how i got cought all these 1 star ratings and i still fellt for this awfull scam, i dont even know shopify let them sell on their site, like what? where is my refund

SNEAKPEAKSTORE.EU
Czechia
About 1 hour using the app
Key Solutions replied June 16, 2024

Our app clearly states that it will only sync the GTINs with Google merchant center. We don't provide new GTINs or can verify them if they are correct, its your responsibility where you buy from. As you buy you just hit sync and then check on GMC. You didn't even ask for any help and just left a bad review along with refund email. We surely will refund you in full as it didn't workout for you but you must get support before leaving a review that doesn't reflect the app functionality.

April 14, 2023

I recently installed the GTIN Sync app on my Shopify store with high hopes of streamlining my product verification process. However, my experience with this app has been nothing short of frustrating and disappointing.

To begin with, the app failed to perform its core function of verifying GTIN codes for my products. Despite following the installation instructions carefully, the app consistently returned errors or displayed inaccurate information, rendering it unreliable and ineffective for my business needs. This has caused unnecessary delays and hassles in ensuring the accuracy of my product information and compliance with industry standards.

Moreover, the app lacked clear documentation and guidance on how to troubleshoot issues. The support provided was minimal and unhelpful, with slow response times and generic suggestions that did not address the specific problems I encountered. As a result, I had to spend considerable time and effort on my own, attempting to resolve the app's issues, which proved to be a significant inconvenience and time drain.

Furthermore, the app's interface was clunky and unintuitive, making it challenging to navigate and configure settings. The lack of customization options limited my ability to adapt the app to my store's unique requirements, and the overall user experience was subpar.

In conclusion, the GTIN Sync app has been a disappointment. It failed to fulfill its core function of verifying GTIN codes, lacked adequate support, and had an unresponsive interface. I cannot rely on this app for accurate and efficient product verification, and it has not met my business needs. I would caution other Shopify store owners to seek alternative solutions that are reliable and user-friendly.

Joyexa
United Kingdom
4 days using the app
Key Solutions replied April 15, 2023

We never claimed that our app will verify your GTIN codes, it only enables sync issue with google merchant center. Its clearly mentioned on the app page on Shopify app store and in the app dashboard that you must have valid UPC codes for this app to work.

Furthermore we only received 1 email with the same question that application not changing GTIN and we replied that verifying GTIN isn't a core function of our app. Its not up to us what functions are you looking for and why you used our app. You didn't even have the courtesy to read the app functions before installation and get help with a reply to the initial email.

May 11, 2023

Wow !! What a scam.

Don't fall for this crap app. It does absolutely nothing.

"" Number of products processed so far (0)
Process is underway, please check back later... ""

It's been 18 hours.

AlexBender.co.za
South Africa
About 21 hours using the app
Key Solutions replied May 15, 2023

We never claim our app will fix the GTIN but it syncs only. If you would have read before installation you would have known what it does. Please contact support for any app if you see an issue in future, rather than just leaving the bad review.

October 19, 2023

rip off dont work at all

Circuit Red
United States
3 minutes using the app
Key Solutions replied October 20, 2023

We didn't take any money, how did we rip you off?
Our app clearly states that it will only sync if you have valid GTINs. Please add valid GTINs to your products and try our app again.