Powerful new features, services and plugins for your Shopify store

All Apps / Customer Service / Order Lookup App

Order Lookup App

Order Lookup App

  • Reduce routine customer requests by 65 - 80%!
  • Customer Satisfaction - Order information on demand 24/7
  • Highly Customizable - Full control of styling

Check out a live demo of Order Lookup App

Reduce customer support requests up to 80%



Stores that use Order Lookup App drastically reduce support requests and their customers love it! Our users report a 65 - 80% drop in support requests after installing Order Lookup App.

"Order Lookup has reduced my customer service calls by 80%. In total, they have saved me nearly $14,000 in payroll over the last year alone. Their service has completely changed my bottom line. I was able to use the payroll savings to hire another employee in the warehouse, allowing me to reduce my order fulfillment time by 30%. It's been a chain reaction of productivity" --MerchLimited.com

 

Featured on Shopify's blog post - "Sell More With These 9 New Shopify Apps".


Order Lookup App adds a simple form to your Shopify storefront. Using their email address and order number, customers get streamlined access to their order status and data(This includes any notes or tracking information that the shop owner may have added). Check out a live demo!


Order Lookup App eliminates up to 80% of support requests by giving customers real-time order information.


Highly Customizable, Order Lookup App allows you to adjust display styles, and output information in over 20 languages.



Satisfaction Guaranteed


Created by the Makers of SEO Meta Manager - One of Shopify’s most popular apps!

Order Lookup App reviews (41)

posted

Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.

posted

Over a period when we had 13,278 orders, there were 3,560 order lookups by customers using this app on our site. This demonstrates the use-case of the app in reducing the quantum of customer service calls. However, it must be said that the 80% reduction in customer service calls that the app advertises is quite a suspect statistic.

Earlier in 2014 the app developer made an unannounced change in the language used by the app so that an order that was 'fulfilled' (but not necessarily shipped) on Shopify was marked as 'Shipped' when customers looked up the order. This was regardless of whether any lineitems in the order had a tracking number assigned to them. Typically there is a time lag between fulfillment and shipment, which can last from a few hours to a few days depending on the product. Therefore for several months we actually saw a dramatic increase in customer service calls and emails from confused customers who saw the language 'shipped' when they looked up their order, whereas their order was still in processing. This defeated the purpose of using the app to reduce customer service calls and emails.

After 6 months the developer finally changed the language used by the app back to 'fulfilled' from 'shipped' for an order that was fulfilled. But we're not sure if this was just on our account or for all stores that use the app.

posted

Works as advertised. Out of 800 orders we had over a certain time window, there were 300 inquiries made to Order Lookup app - thus saving us hundreds of emails to our support line. Would be good if they could share their stats with some automated reporting - we didn't know how valuable it was until they asked how we liked the app ;)

Stop thinking, just add it to your store now!

Mitch
Ss Brewtech
www.ssbrewtech.com

posted

Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.

posted

Love the app
already using it with another store and is one of these apps you can't live without once you discover it, customers don't need to contact you to know where their order is and you have more time to dedicate in growing your business
Thumbs Up...:)

posted

Great app to reduce customer support calls. Direct impact on efficiency and CS optimization.

posted

The perfect way to provide customers with the information they want, and reduce call and email volume to your CS team.

Also great support from the Lookup App team!

posted

This app has definitely reduced customer emails significantly. Very useful app and works great

posted

good stuff, very useful

posted

5 star app. Our customers love it, and it helps reduce support calls. Customers want instant information and this app provides it.

Get App
Free-$10.00 / month
7 days
NewLeaf Labs

Support & Sales

1 (909) 486 - 3343
Support@OrderLookupApp.com
orderlookupapp.com

Screenshots

  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify partner or submit your app.