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May 10, 2025

I am writing to express my deep frustration with my recent experiences while trying to sign up for your platform. For the past three months, I have been attempting to register, but the constant requests for various documents have been overwhelming. I have submitted all the required documents, which have been accepted by multiple government departments in India, yet I continue to face hurdles with your platform.

Additionally, the process of changing my phone number has been incredibly frustrating and has only added to my dissatisfaction.

To make matters worse, I received a call from one of your representatives who, instead of providing assistance, used abusive language towards me. This behavior is completely unacceptable, and I am requesting a formal explanation for this incident along with an apology from your team.

I urge you to streamline your signup process and improve customer support to enhance the user experience.

Thank you for your attention to these matters. I look forward to your prompt response.

Azad Auto Sales
India
6 days using the app
September 11, 2024

Unboxing Next 4U
India
About 4 hours using the app