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We have been very pleased with ShipTection. We love the ease of use both for us as a merchant and for our valued customers. Will and Isaac are very responsive, knowledgeable and are very open to continue to add more benefits and features to ShipTection. We are delighted to have ShipTection as our Shipping Insurance Partner. Highly Recommended. Sam @ Fun Foods Canada https://funfoods.ca
Sadly have come back to change my review to 1 star. Shiptection put on a very false front making you think they actually offer what they are advertising but after using them for a prolonged period we have found they are just another typical insurer who only has their interest at heart, not the customers. We have had constant glitches with the app when it was turned on to automatic, which heavily impacted our conversion rate. We chose to remove it from the site and move to manual adding, this is when everything came unstuck. At the point we weren’t insuring every order the claim rejection began, then they sneakily tried to turn our insurance on the auto add which meant we were paying insurance on all orders without consenting to it. When I addressed this our manual function stopped working, so we emailed asking them to add the insurance for us. Without explanation they contacted us telling we are no longer insurable - we have had extremely minimal claims and the last few were all rejected. Apparently if they can’t take advantage of you and force you to pay insurance on every order, whether it’s needed or not, it’s not beneficial to insure you. Your options are - have insurance on your website and have a glitchy site that affects conversion, or ask for manual B2B insurance and be rejected for your claims because you aren’t paying them enough. 100% steer clear!
We were disappointed to see you changed your 5-star review, as it seems to have been done in response to our decision not to continue working with you.
When we notified the merchant, we told them we would honor all policies while providing refunds for all recent transactions. We spent significant resources internally to try to make ShipTection work for the merchant and were hoping to part ways on good terms.
App Performance on Site: Our team reviewed ShipTection’s functionality on their site but other 3rd party apps continued to interfere with our app. We agreed that removing ShipTection from the cart was the best idea until we had a different solution.
B2B ShipTection: Regarding B2B ShipTection malfunctioning, we have hundreds of sites using it and no one else has reported an issue. We checked logs for errors and never saw any app performance issues. We also never changed any settings without the merchants consent.
Very Professional and really quick in responding and handling our requests. We are very happy to work with them!
ShipTection is awesome! This is a great option for customers. The customers file claims with ShipTection which gives us more time for other day to day matters. Integration and customer service are great. I highly recommend anyone looking to offer shipping protection to use them!
Hands down best shipping insurance app! The revenue share has others in the market beat and the ease of which claims are processed is superb. I've had this on our store for months and has been working flawlessly. Their team answers questions quickly and helps with integration and setup. Overall, I can highly recommend it!
Will and his team have been really wonderful. They helped us set up Shiptection on our store. They were patient and answered all of our questions before we added the app and switching from Route. They're very quick to respond and they've resolved all of our claims so far. Super easy to use. Their customer support is impeccable. I trust Will and his team. I highly recommend this app!
ShipTection has been great! Customer service has been very quick to respond to any questions or situations that we run into, although we haven't had many problems at all! Happy to suggest them to others looking for a shipping protection option.
The customer service team for this app is simply excellent. And that's one of the main reasons we chose to go with them. Well, and of course the fact they are a great upsell for our customers!
We've used a different insurance solution previously, and have found Shiptection to be a more personal, efficient and productive service. They are quick to resolve any issue in a manner most agreeable with the customer. Integration is seamless and effortless. Highly recommend.
We are extremely happy with ShipTection. Haven't had any issues at all and the customer service is excellent.