17TRACK Order Tracking
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Really great and easy to use app which adds a beautiful tracking page to your store. Also, it offers other integrations for purchase protection and more.
Jay was really helpful and help me setup my free plan
Odie was very helpful and instantly available to help me get started with the App.
We're now coming up to a week in the trial and customers must be loving the new tracking page, even though orders have increased, the number of enquiries about package tracking have fallen.
This is an excellent App and highly recommend it, especially for it's multi-language facility
user friendly!
Dear Friends of CuddlesMeow,
Thank you for taking your valuable time to feedback，We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us.
We take customer feedback very seriously, if so, please feel free to contact us on Live Chat.
If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you. Your voice matters to us, we hear, we cherish, we solve.
have a nice days.
Best Regards.
17TRACK Team
the app is a little pricy compared the the other apps in the same category but it's the best at what it does. So far so good. It's making my life easier and saves me a lot of time, soooo I'm sticking with it
this apps really help me to track my shipment, I was impressed that 17track also connected to the Paypal, so it help me to reduce chargerback and keep my Paypal healthy,
great apps
Ariana
Great app, lets us have a custom tracking page, and also have a free plan with 50 orders/month which helps new users.
I would definitely recommend this app to anyone looking for ease and simplicity. At first I couldn't get my tracking page to work on my store, but Odie helped me solve the problem swiftly. It was such a simple procedure and she was very patient with me when I didn't understand some things. It's a 5star for me for the app and customer service :]
The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to optin in the the thank you page but only in the tracking page which is not confortable for the customer because to let them optin they have to open the email go on the tracking page and than track the order with Apple Pay….So far 0 stars.
Dear Customer.
Thank you for your feedback and suggestions. And I am very sorry that you are not satisfied with the features of apple wallet in the app.
About our package: The $49 Pro Plan has not only Omnisend integration, but also other valuable features such as Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations, etc. These features can be a good solution for you. Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations and so on, these features can be a good solution to your customer's track experience and after-sales problems, and can bring more repurchase to your store.
Regarding the Apple Pay function you mentioned, we have already given feedback to the Product Development Team, and we hope to communicate with you by email to get more information to help you solve this problem, and also make our app more rich in functionality.
We are still growing and upgrading and optimizing our app, we need more feedback and suggestions from our customers to improve our app experience, thanks again for your feedback and suggestions. Feel free to contact us with any questions. We will help you solve it as soon as possible!
Best Regards
17TRACK
Great customer support and functionality. Whish that the protection plan could have been for indian bank accounts as well. But love the choices. I think the tracking customization page should offer a little more flexibility but its not bad.
Dear customer,
Thank you for your support and feedback. If you have any questions while using our app, you can consult and contact us at any time through online chat. We hope to help you solve your usage concerns more quickly.
Your satisfaction is the direction of our efforts.
Regarding the functions you mentioned, we have already fed back the banks supported by protection to our insurance partner Seel, and we also hope to allow more users to use the protection functions. Regarding the more flexible customization of the tracking page, we hope to get more comprehensive information for further improvement or optimization. We also tried to contact you by email and sincerely hope to get your reply. We are committed to giving every user a better experience, and any feedback is very critical information for the improvement of our app. We hope to solve more customer business scenarios and meet the needs of more customers. This is also the direction we have been working hard for.
Hope to get your reply and have a good time.
Best Regards
17TRACK