17TRACK Order Tracking
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I would give it zero stars if I could...the tracking is so inaccurate I have had three customers his week get notifications their packages were delivered, and to a different address and that caused chaos; in reality, the package was transferring to the last mile carrier. good job doing nothing correctly.
Dear Customer,
Thank you for sharing your feedback. We're truly sorry to hear that inaccurate tracking notifications caused frustration and disruption for you and your customers. This is not the experience we want any of our users to have, and we completely understand your disappointment.
If you're open to it, we would greatly appreciate the opportunity to investigate what happened. Please contact us via online customer service or email (info@17track.net) with the tracking numbers of the affected orders, and we will:
- Conduct a thorough review of the tracking data.
- Identify the root cause of the incorrect notifications.
- Provide you with a clear explanation and steps we're taking to prevent similar issues in the future.
We're committed to improving our service and ensuring accurate, reliable tracking for all users. Your feedback is invaluable in helping us achieve that.
Thank you for giving us the chance to make things right. We hope to hear from you soon.
Best regards,
The 17TRACK Team
Quick and easy with their support. This is an amazing app that keeps me organized with all the shipments I have. If I did not have this, I would've overlooked some packages that were not delivered. Highly recommend!
I had a great experience using 17TRACK for tracking my shipments. The platform is accurate, fast, and very easy to use. I especially want to give a big thank you to Val from the support team. Val was extremely helpful, patient, and professional while assisting me with my issue. The customer service was excellent and made the whole experience even better. I highly recommend 17TRACK to anyone who needs a reliable tracking service.
响应快，切实解决问题
Excellent Support for Premium Brand Setup
Setting up a high-end home fragrance brand like Verdora Life requires precision. The 17TRACK team was incredibly helpful in guiding me through the DNS domain verification and removing third-party branding to maintain our "Old Money" aesthetic. The interface is clean, and the tracking page integrates perfectly with our Prestige theme. Special thanks to the support staff for being so patient and proactive!
You must install this app to keep track of your customers shipments and also to give your customers the option to track their orders which then means you also increase chances of bringing customers back to your store. Support team is very helpful and very quick are answering questions. Thank you JAY for the amazing support!
Excellent tracking app for Shopify stores. Very easy to set up and the dashboard is clean and intuitive. Real-time tracking updates help reduce customer inquiries and improve overall trust.
The support team is also fast, friendly, and very helpful. They even provided extra free quota during setup, which is greatly appreciated for new stores.
Highly recommended for any eCommerce business that wants a professional order tracking solution.
客服热情解答问题
非常高效，谢谢！
Jay hat mir sehr geholfen bei meinem Problem. Danke 17TRACK.