17TRACK Order Tracking
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top esperienza , e disponibilità immediata di denver !
Fantastic tracking app and a great experience with the support team. 17TRACK has made managing and monitoring our shipments much easier, especially when dealing with multiple couriers and a high volume of orders.
A special mention to Echo from customer support, who was extremely helpful, responsive and took the time to properly look into our questions rather than just providing a generic response. It’s always reassuring when support is actually willing to investigate an issue and help work towards a solution.
The platform itself is easy to use, the interface is clean, and overall we’ve been very impressed with both the app and the level of support provided. Definitely a solid tracking solution for ecommerce businesses.
Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty.
This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automated self-service experience where customers can easily manage returns, warranty claims, and other post-purchase requests. However, because order data is no longer available after 180 days, the automation breaks down and customers are forced to contact support instead.
Dear User,
Thank you for your candid feedback. We take your user experience very seriously and fully understand your concerns. Your feedback is a key driver for our ongoing product improvements.
Regarding the 180-day data retention period, this setting is based on an overall assessment of system performance and data management efficiency. We understand that this mechanism does not fully address the scenario you described, and we would like to share the following three updates with you:
1. Regarding the order from January 7, 2025, that you mentioned, we have manually synced it to the 17TRACK shipment page. You can now create an exchange request for this order as usual;
2. The returns feature has been migrated to a brand-new SaaS system(17RETURNS), which supports creating after-sales tickets or initiating after-sales requests for orders placed within the last three years, significantly extending the timeframe for accessing after-sales operations. The new system also includes multiple optimizations and several new features. A separate email containing the login link has been sent to you; we invite you to log in and explore the system;
3. The request to customize the order synchronization time range has been included in our product roadmap. We will carefully evaluate its feasibility and will promptly update you if there are any substantial developments.
We sincerely apologize for any inconvenience this may cause you and your customers, and we thank you for your patience and understanding. We will continue to iterate on our product to provide you with a smoother user experience.
Sincerely,
The 17TRACK Customer Service Team
Erika è stata gentile, disponibile e molto veloce nel rispondere alla mia richiesta..
We've had a great experience with 17TRACK so far. The app is easy to set up, the tracking page looks professional, and the Shopify integration works smoothly. It has significantly improved the post-purchase experience for our customers.
A special thank you to Jay for the excellent support. He was always quick to respond, and very helpful.
me gusta que oculte los envios de china para dropshipping, ya que otras aplicaciones lo muestran directamente y no oculta nada, me evita miles de problemas con clientes
So far with the 1 order I have received, it was tracked accurately. Every step was documented during its journey. Easy to find tracking package with both the tracking number and the order number.
Es gibt keine Möglichkeit PrePaid Credits zu kaufen ohne ein Abo zu haben. Für kleine Shops lohnt sich ein Abo aber nicht, bzw. ist zu teuer, weil man keine 200 credits im Monat benötigt, sondern vielleicht nur 80 oder mal 120.
Zwar bekommt man free Credits, aber in manchen Monaten reicht das nicht und dann kann man keine PrePaid Credits kaufen sondern wird genötigt ein Abo abzuschließen.
Natürlich könnte man sagen "kostet ja nur...", doch bei der Vielzahl von Apps die man so benötigt, sorgt dies alles für eine ständige Erhöhung der Grundkosten für den Shop-Betrieb und macht es immer schwieriger profitabel zu bleiben, wenn man noch Ads bezahlen muss und keine große Margen hat.
Thank you for your honest feedback. We take your concerns seriously and understand that our plan structure may not feel ideal for smaller stores with fluctuating order volumes.
We would like to explain the options we offer from both a short‑term and long‑term perspective:
1. Short‑term: We offer a Free Plan with 50 credits, and there are also onboarding tasks within the app – once completed, you can earn additional free credits. We suggest trying these first to see if the features meet your needs.
2. Long‑term: If the free credits are not enough in a given month (e.g., during an ad campaign), you can purchase a 200-credit monthly plan ($9/month) for that period – with no long‑term commitment, and you can cancel at any time.
We have already shared your feedback with our product team to consider offering even more flexible options (such as smaller credit packs or prepaid models) in the future.
We would appreciate it if you would give us another chance – and we're always here to answer any questions.
Best regards,
The 17TRACK Team
1 star. Their cancellation flow promised a discount if I didn't cancel. I didn't cancel — and the discount never came. Support told me twice someone would follow up in 24–48 hours, and that a manager named Irene was on my case. A month later: zero contact from anyone. Just the same copy-paste apology and "we've escalated this" on loop, in replies that read like scripted bot output. Offering a retention discount you never intend to deliver is bait and switch. Cancelled for good.
Dear User,
We sincerely apologize for the unpleasant experience you encountered. Thank you for taking the time to provide this honest feedback—we understand that the promised discount was not applied on time after you explicitly chose to continue your subscription, causing you distress and inconvenience.
Upon receiving your feedback, we immediately arranged for a Customer Success Manager to email you your exclusive discount code. Please check your inbox (and be sure to check your spam folder as well). If you cannot find the email or have any questions, please reply directly to this email or contact our official customer service channels, and we will prioritize your request immediately.
We have assigned a dedicated representative to follow up with you, and any future inquiries will be addressed promptly. Your feedback has also prompted us to re-evaluate our internal processes—we are currently optimizing our follow-up mechanisms to prevent similar oversights at the source and ensure that every promise is fulfilled proactively and in a timely manner.
Once again, we sincerely apologize and thank you for your patience and understanding.
Sincerely,
The 17TRACK Customer Service Team
I've been using **17TRACK Order Tracking** for my Shopify store, **himpall.com**, and it's been a great experience. The app works smoothly, provides accurate tracking updates, and helps keep my customers informed about their orders.
The support team is excellent and truly appreciates their customers. A special thanks to **Jay**, who was very helpful, professional, and quick to resolve my questions. His support made the experience even better.
I highly recommend this app to any Shopify store owner looking for a reliable order tracking solution.
