17TRACK Order Tracking
Soddisfa i nostri più elevati standard in termini di performance, design e integrazione. Maggiori informazioni Si apre in una nuova finestra
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Automatizza il tracciamento ordini e la gestione resi per ridurre i costi e mantenere più ricavi.
Una volta spediti gli ordini, 17TRACK si attiva automaticamente e informa i clienti con aggiornamenti di spedizione in tempo reale, riducendo le richieste WISMO. Crea una pagina di tracking personalizzata, multilingue e con il tuo brand. Aumenta le vendite con consigli intelligenti sui prodotti. Semplifica i resi per trattenere i ricavi, ridurre i costi e nascondere l'origine cinese con un clic. Riduci i chargeback e velocizza l’accredito PayPal. Serve aiuto? Il nostro team è disponibile 24/7.
- Automatizza i resi per mantenere i ricavi, con supporto attivo 24/7.
- Monitora l'ultima miglio e sincronizza le info di spedizione con PayPal.
- Gli aggiornamenti e-mail in tempo reale riducono WISMO e aumentano la fiducia.
- Nascondi i dettagli sull'origine cinese per il dropshipping.
- Pagina di monitoraggio con EDD per tracciare ordini direttamente sul tuo sito.
- App più diffuse tra i negozi simili al tuo
- Con sede negli Stati Uniti
Lingue
Inglese. Cinese (semplificato). Francese. Tedesco. Spagnolo. Italiano. Portoghese (Portogallo). Svedese. Olandese. Turco. Finlandese. Giapponese. Coreano. Norvegese (Bokmål). Portoghese (Brasile). Ceco. Danese. Cinese (tradizionale)e russo
Funziona con
- Check-out
- Account cliente
- Shopify Flow
- Pannello di controllo Shopify
- Paypal
- Klaviyo
- Omnisend
- Loox
- Trustpilot
- Judge.me
Categorie
Monitoraggio
Etichette e imballaggio
Prezzi
Gratuito
Gratis
Funzionalità
- 50 spedizioni al mese
- 5 restituisce gratuitamente al mese
- Accesso a oltre 2.800 corrieri
- Sincronizzazione automatica delle spediz
- Pagina di monitoraggio personalizzata
- Dashboard intelligente
- Sincronizzazione con piattaforma di paga
- Include una prova Premium di 14 giorni
Basico
$9 /mese
o a $86/anno con un risparmio del 20%
Funzionalità
- 200 spedizioni al mese
- 10 restituisce gratuitamente al mese
- Personalizza la pagina di tracciamento
- Protezione acquirenti
- Reindirizzamento del numero di tracciame
- Notifiche e-mail
- Analisi di base
Per
$49 /mese
o a $470/anno con un risparmio del 20%
Funzionalità
- 1000 spedizioni al mese
- 50 restituisce gratuitamente al mese
- Pagine di monitoraggio multilingue
- Esportazione ordini
- Widget di raccomandazione prodotti
- Rimozione del logo 17TRACK
- Data di consegna stimata (EDD)
- Notifica e-mail multilingue
Premio
$159 /mese
o a $1,526/anno con un risparmio del 20%
Funzionalità
- 2000 spedizioni al mese
- 100 restituisce gratuitamente al mese
- Personalizza i trigger delle e-mail
- Analisi dei tempi di transito
- Analisi degli ordini eccezionali
- Analisi e stime predittive di consegna
- Notifiche email per ordini suddivisi
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (3.223)
The app itself works and is actually quite nice in terms of features and usability.
However, the map localization does not work, at least in Italy.
I reported this issue over 2 months ago, but nothing has been fixed so far.
Every time I contact support, I only receive the same reply:
“I will report this to the technical team and get back to you within 12 hours.”
Unfortunately, those 12 hours have turned into 2 months with no updates, no fixes, and no real feedback.
I’ll let others draw their own conclusions.
Dear User,
Thank you for taking the time to provide such sincere feedback. The issues you have highlighted are of utmost importance to us, We fully understand your disappointment and sincerely apologize that our current service has not yet fully met your expectations.
Regarding the issue you reported about map location display, please allow me to provide the following explanation:
Our technical team is actively optimizing the address database and location logic.
Once again, thank you for your constructive feedback and support.
Best regards,
17TRACK Customer Service Team
The query quota we paid for was used up abnormally, but the person in charge just kept giving us excuses and putting the blame on us. There were no proper measures to reassure us as a client or rebuild trust, and they only came up with a solution after we had completely lost confidence in them. It’s really disappointing, and we don’t want to use their service again.
Hi there,
Thank you for your feedback. We sincerely apologize for the confusion and frustration caused regarding your tracking quota usage and our initial support response.
We would like to clarify our tracking consumption logic to address your core concern about the quota being used up:
• 1 Tracking Number = 1 Tracking Quota: synchronizing and tracking one tracking number consumes one tracking quota. This deduction occurs only when a logistics track is successfully retrieved.
To provide full transparency, our technical team can retrieve and provide you with a detailed log of your quota usage upon your request.
As a valued and important customer, your case has been flagged for high-priority handling.
For any further questions, to request the usage log, or to discuss this matter further, please contact our dedicated support team directly at info@17track.net. We will proactively follow up to ensure your concern is fully resolved.
We regret that our previous communication did not effectively address this. We are here to support you and rebuild your trust.
Sincerely,
The 17TRACK Support Team
0 STARS! Avoid this app like the plague. Do it for your business!
Terrible app that just wastes your time: it's not intuitive, so you can't understand anything inside it, and it takes a lot of time and experience to set things up. In addition, the quota count is incorrect and creates major problems with order gaps and unavailable tracking. When the customer, even after ordering 7-10 days ago, cannot see the tracking and opens bank disputes for fraudulent products. Furthermore, their support service is terrible; they have put bots in the chat that always respond with the same things. They repeat like a mantra that they give you 20 extra quotas for free, but they are useless. Their free plan used to be at least 100 quotas, now it is 50, and they give you another 20 if you ask for them in chat like begging. Furthermore, their first paid plan with 200 quotas is completely out of the market for the features it offers. There are many other popular tracking apps with many more features and at a lower cost. I think this is the worst app to download. If you care about your business, don't download this app.
Dear User,
Thank you for your valuable feedback. We have recorded all your points and sincerely apologize for any inconvenience caused.
Below is a summary of our responses:
1. Regarding the Complex Setup
We will relay your feedback to our product team to improve usability. In the meantime, you can familiarize yourself with our app through the following resource:
• Schedule a personalized product demonstration to explore core features with a specialist;
2. Regarding Adjustments to Free Quotas and Subscription Inducement
The free quota we offer to users of the free plan has always been 50. and We operate on a voluntary basis, allowing users to purchase the right plan according to their business needs.
3. Regarding Inability to Retrieve Logistics Information
This issue is typically due to the following reasons. We recommend troubleshooting step by step:
• Verify if the carrier’s official website has updated information: Our data is sourced from official channels. If the carrier’s website shows no tracking updates, we cannot retrieve the information either;
• Check if your quotas are sufficient: Once quotas are exhausted, the system will pause synchronization and tracking.
4. Regarding Paid Plans and Market Positioning
We invite you to schedule a personalized online demo to see our core features in action.
Thank you for your feedback. We will keep improving our product, and sincerely wish you continued success in your business.
Best regards,
17TRACK Customer Service Team
Assistenza
Assistenza app fornita da 17TRACK.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
4 gennaio 2021 · Changelog
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Soddisfa i nostri più elevati standard in termini di performance, design e integrazione. Maggiori informazioni Si apre in una nuova finestra
Soddisfa i nostri più elevati standard in termini di performance, design e integrazione. Maggiori informazioni Si apre in una nuova finestra
Soddisfa i nostri più elevati standard in termini di performance, design e integrazione. Maggiori informazioni Si apre in una nuova finestra