17TRACK Order Tracking
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Avaliações (3 258)
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I would give it zero stars if I could...the tracking is so inaccurate I have had three customers his week get notifications their packages were delivered, and to a different address and that caused chaos; in reality, the package was transferring to the last mile carrier. good job doing nothing correctly.
Dear Customer,
Thank you for sharing your feedback. We're truly sorry to hear that inaccurate tracking notifications caused frustration and disruption for you and your customers. This is not the experience we want any of our users to have, and we completely understand your disappointment.
If you're open to it, we would greatly appreciate the opportunity to investigate what happened. Please contact us via online customer service or email (info@17track.net) with the tracking numbers of the affected orders, and we will:
- Conduct a thorough review of the tracking data.
- Identify the root cause of the incorrect notifications.
- Provide you with a clear explanation and steps we're taking to prevent similar issues in the future.
We're committed to improving our service and ensuring accurate, reliable tracking for all users. Your feedback is invaluable in helping us achieve that.
Thank you for giving us the chance to make things right. We hope to hear from you soon.
Best regards,
The 17TRACK Team
o suporte é ótimo e o aplicativo funciona muito bem
The customer service was very helpful with answering questions I had about tracking issues. They were committed to finding an answer for me when they couldn't figure it out right away and reached back with an answer. The app is also great and affordable.
You must install this app to keep track of your customers shipments and also to give your customers the option to track their orders which then means you also increase chances of bringing customers back to your store. Support team is very helpful and very quick are answering questions. Thank you JAY for the amazing support!
客服热情解答问题
I had a great experience using 17TRACK for tracking my shipments. The platform is accurate, fast, and very easy to use. I especially want to give a big thank you to Val from the support team. Val was extremely helpful, patient, and professional while assisting me with my issue. The customer service was excellent and made the whole experience even better. I highly recommend 17TRACK to anyone who needs a reliable tracking service.
Game changer. I was tracking manually before and had no visibility. Now I have all info in one place, I can see where deliveries fail and fix them before they become a problem.
Plus, my customers can track their orders on my website which I was doing manually 1000 times a day.
Really, it's great.
estou gostando do aplicativo. tive um suporte muito rápido e eficiente. recomendo
Great service, been using for many years now and just keep getting better. I been using for my ecommerce dropping shipping business for years now, Now even more happy it can connect to Shopify
回复及时，挺不错的