AdRoll Marketing & Advertising , Počet recenzí: 486
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Very responsive and helpful team.
Hi there,
I am Rohini from AdRoll's Customer Support Team.
Firstly, I'd like to thank you for sharing your experience with us. I'm genuinely sorry to hear that it wasn't a positive one, and I regret any inconvenience it may have caused.
After reviewing your account, I can confirm that the recent activity isn't an actual charge, but our automated system attempted to authorize the default payment card for the approval of the campaign. I want to clarify that this is a standard authorization process to validate the payment card's validity. The authorization covers the total daily budget for all campaigns multiplied by seven days. You can learn more about it here https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization
Also, I understand that your daily budget is set at $5 for both campaigns, and I apologize for any disruption caused by the higher authorization which was triggered by an increase in the daily budget.
The authorization typically occurs once a day for five consecutive days to approve the campaign and allow ample time for clients to address any issues with the payment card. I want to assure you that there won't be any additional authorizations triggered.
Once again, I apologize for any frustration this may have caused, and I appreciate your understanding as we always work to improve our processes. I'd love to follow up with you personally via email to provide a detailed explanation and address any questions you might have. Please keep an eye on your inbox for my follow-up email, and feel free to revert to it at your convenience.
I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. Your satisfaction is our top priority, and we are committed to making things right for you.
Thanks,
Rohini
I highly recommend to be a part of AdRoll family, it’s one of the best, specially the customer service agents they professional respectful agents, and special thanks to Agent Joshwin
I have been using AdRoll for several years for my small business. I started with doing ad displays and now pay for the email & ads. It is perfect for what I need. Since I have a small team, they make it easy for me to start running ads both web and social media. I can see everything on one dashboard. Since it's connected to my shopify, they automatically segment my visitors for me making targeting even easier. I recommend AdRoll to every business owner, especially if you're busy and don't have the time to run ads.
Customer service is very good. Extremely helpful with walking me through important changes. Shout out to Manoj for help on US Thanksgiving!
AdRoll on Shopify is a game-changer. Their 24/7 support is top-notch (special thanks to Uday!), and they've made ad campaigns a breeze. The integration with Shopify saves time, and the Shopify ad credits month offsets costs.
PROS:
Exceptional support
Seamless Shopify integration
Financial support with Shopify ad credits
CONS:
Requires some patience for the algorithm to learn and target effectively.
In summary, AdRoll for Shopify is a must-try for eCommerce businesses. Outstanding support, seamless integration, and cost-saving incentives make it an excellent choice. Just be patient for optimal results.
best service
We've been using AdRoll and the AdRoll app for 2-3 years and couldn't be happier with the integration, backend, and support we receive from our rep. We've been able to attain a $3-$5 ROAS over our time on the platform and it's been an integral part of our marketing mix. Our budgets have fluctuated between as little as $20 a day and as much as $200 a day. We definitely recommend them to anyone looking to grow their business.
Hi there,
We truly appreciate your kind words and are thrilled to hear about your positive experience with us. Thank you so much for the amazing review!
We always strive to deliver exceptional service and your feedback means the world to us. We take pride in providing excellent performance, and it's delightful to know that we've met your expectations.
Cheers!
Rohini
Very friendly and helpful, Prerana helped me with my issue and sorted it in five minutes, thank you!!!!
Straight forward plugin to help advertise our business.
We have been using AdRoll for over 6 years, and we are very pleased with their performance. The app works great as well, and the retargeting of customers is extremely profitable and productive with us.
Their support is also outstanding. They have proactively set up meetings to review our campaigns to help us maximize our marketing spend. We are very happy with AdRoll.
Hello there!
Thank you so much for sharing your experience. It really means a lot to us!
We take great pride in delivering exceptional service to all our customers, and it's rewarding to know that we hit the mark with you.
If you have any queries, don't hesitate to reach out. We're more than happy to assist you. Once again, thank you for choosing us and for taking the time to share your thoughts.
Cheers!
Rohini