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The support we have received is super helpful! They are very informative and advise where to apply best practice.
We've been using AdRoll for Marketing and Advertising for years and it's a game changer. The customer support team is very responsive and knowledgeable. I highly recommend this company / app!!
customer service - meghana nakirikanti helped me well
Very responsive and helpful team.
Hi there,
I am Rohini from AdRoll's Customer Support Team.
Firstly, I'd like to thank you for sharing your experience with us. I'm genuinely sorry to hear that it wasn't a positive one, and I regret any inconvenience it may have caused.
After reviewing your account, I can confirm that the recent activity isn't an actual charge, but our automated system attempted to authorize the default payment card for the approval of the campaign. I want to clarify that this is a standard authorization process to validate the payment card's validity. The authorization covers the total daily budget for all campaigns multiplied by seven days. You can learn more about it here https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization
Also, I understand that your daily budget is set at $5 for both campaigns, and I apologize for any disruption caused by the higher authorization which was triggered by an increase in the daily budget.
The authorization typically occurs once a day for five consecutive days to approve the campaign and allow ample time for clients to address any issues with the payment card. I want to assure you that there won't be any additional authorizations triggered.
Once again, I apologize for any frustration this may have caused, and I appreciate your understanding as we always work to improve our processes. I'd love to follow up with you personally via email to provide a detailed explanation and address any questions you might have. Please keep an eye on your inbox for my follow-up email, and feel free to revert to it at your convenience.
I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. Your satisfaction is our top priority, and we are committed to making things right for you.
Thanks,
Rohini
Easy setup and amazing and very knowledgeable customer support agents. clear dashboard
AdRoll has helped us promote our business in a variety of ways. We appreciate being assigned an account manager so we know who to go to with questions. Our account manager Carson is extremely helpful in educating, understanding our companies needs and executing campaigns that do just that. They provide data to show how your campaigns are helping your business and provide feedback when changes may need to be made.
Adroll has an amazing team to work with, and a platform that we have found an incredible amount of success on!
Hello there!
This is Ewa from AdRoll's Marketing Team. Thanks for a great review! Please keep in mind that our team is always ready to assist and answer any questions you may have. Feel free to reach out to me as well!
Cheers,
Ewa
App is very easy to integrate with Shopify, ad platform/interface is easy to navigate and customer service is always very helpful. Our Account Manager, Carson, is always proactively reaching out to share new growth tactics to encourage performance improvements and never shoes away from lending a helping hand when our team's capacity is limited.
Good support, fast and reliable. The support staff always makes sure my problem is resolved, and follow up if things need to be escalated.
Carson is the man. Great bi weekly calls and always keeping my display ads updated and working well.