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Katlyn has been very helpful in understanding how AdScale works. I have been using another platform for Meta ads and decided to use AdScale for the Google ads. I am surprised to see the amount of hits to the website from the these Ai Google ads from AdScale. I have been running the ads for less than 1 week. If it continues to increase my sales ROAS I will be moving the Meta side too.
AdScale has completely lost my trust over a marginal financial mistake. I have uninstalled the app and strongly advise others to be extremely careful.
During my onboarding session, an AdScale agent demonstrated how to set up a Meta campaign but pushed it live entirely without my approval. This error resulted in unauthorized ad spend being charged to my account.
When I contacted support, they acknowledged the situation but refused to refund the money, hiding behind the fact that the actual billing went through Meta. Even though the mistake was exclusively triggered by their agent on their platform, they refused to take true financial responsibility for their error.
If a platform's onboarding process can spend your money without your consent, and the company won't reimburse you for their own mistake, they cannot be trusted. I have uninstalled the app and strongly advise others to be extremely careful.
We’re sorry to hear that this merchant left the platform frustrated, but we would like to clarify several important points regarding this situation.
During onboarding sessions, our team assists merchants in configuring and launching advertising campaigns within accounts that remain fully owned and controlled by the merchant themselves. Campaigns cannot run without the merchant having previously connected their advertising accounts, payment methods, and granted the required permissions through Meta and AdScale integrations.
In this case, a campaign was launched as part of the onboarding process and advertising spend was incurred directly through Meta’s platform, not through AdScale billing. As with all digital advertising platforms, media spend is charged directly by the advertising network once campaigns are active and traffic begins delivering.
We understand the merchant was unhappy with this outcome, and our support team reviewed the situation seriously and responded promptly. However, AdScale does not reimburse third-party ad spend charges incurred through Meta accounts, and this policy is clearly separate from AdScale subscription billing.
Importantly, the amount referenced here was relatively limited, and the situation stemmed from a misunderstanding during campaign setup rather than any intentional action or unauthorized access. At no point did AdScale have the ability to independently charge the merchant outside of the permissions and payment methods already connected within their own advertising accounts.
We take trust extremely seriously and continuously improve our onboarding and communication processes to reduce misunderstandings and ensure merchants feel fully informed before campaigns go live.
AdScale continues to support thousands of ecommerce businesses worldwide, and we remain committed to providing transparent tools, hands-on support, and AI-driven advertising automation designed to help merchants grow successfully.
We genuinely wish this merchant success moving forward.
We've been working with Adscale for almost 1 year and have seen quick results. The team has been responsive and friendly to work with.
We've had a really great experience with AdScale so far. It makes managing our store's ads incredibly easy, and the automation saves us so much time. Highly recommend to other Shopify merchants
So far so good! We had a large option of products and Katlyn was a massive help. We are 2 weeks in and have seen more results from our ads then when we had someone else running them. Excited to see how sales expand over the coming months.
Mati, Ksenia and the rest of Adscale team are one of the main reasons we grow ! thank you!
Rare and Great balance between BI and execution tools
Looking forward to keep on working with it
AdScale is great! I feel like it is very low-maintenance marketing, which is great for our business. I can trust that the app is doing what it should on the backend without having to constantly monitor it. Also, Nicole has been a great help with everything and is so pleasant to talk to! Highly recommend
Adscale is delivering the results that meet our expectations. Kseniya has been managed our campaigns well based on our company goal. I look forward to continuing the collaboration with them to achieve our goals.
The on boarding call with Daniel went great and he was very thorough with explaining how the dashboard works and the difference is between ad scale and ad scale plus.
Katlyn offered a follow up call to show me the differences between the AI budget group and custom budget groups, which was very helpful.
I am only in my third day of allowing the AI to completely run all of the ads which include carousel ads on Meta, as well as a performance max and brand campaign on Google.
It has been really interesting to see the budget shifts each day as it is prioritizing not only how much to spend, but when to spend the money based on store metrics.
I am testing a pretty aggressive starting budget during the 14 day free trial.
After learning about some of the creative control that I have within custom budget groups, as well as learning about adding additional assets to the performance, max campaign, I am curious to see how the 14 day test will perform.
I have been burned by several ad agencies in the past that cost significantly more and are not able to update my budgets and bid strategies in real time around the clock. This does give me hope that over the next couple of weeks that we will start seeing some optimization and better performance.
It is unrealistic to expect that any advertisements will just perform amazingly right out of the gate as Meta and Google are machine learning platforms that require data to optimize.
I’ll come back and provide an update in 2 weeks!
Nicole is extremely knowledgeable and truly knows what she’s doing. She has a clear and well-structured strategy that really makes a difference. She helped me understand how AdScale works and guided me step by step with a precise plan.
Trying to manage everything alone would have been almost impossible, her support and expertise made all the difference.
Thank you, Nicole!
