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C'est de voleurs!!! N'installez surtout pas cette application. Ils vous activent automatiquement des services que vous n'avez pas demandés. J'ai essayé de les contacter, mais ils répondent toujours la même chose sans jamais rembourser.
They're thieves!!! Do not install this app. They automatically activate services you didn't request. I tried contacting them, but they always give the same answer and never refund.
Bonjour,
Petit rappel concernant votre avis : nous avons entièrement résolu votre problème en vous remboursant deux mois le 24 avril, par souci de bonne foi.
Comme recommandé par l’assistance Shopify, nous vous demandons gentiment de bien vouloir mettre à jour ou supprimer votre avis. Puisque le service a été fourni et que le remboursement complet a été effectué, le maintenir en ligne ne reflète pas la réalité et peut être perçu comme injuste.
Nous espérons voir une mise à jour prochainement afin de clore cette affaire des deux côtés. Merci pour votre compréhension et votre coopération.
Cordialement,
L’équipe Adtrace
They charged us without our knowledge, even though we had already uninstalled the app as per their guidance. I emailed them on the same day while in the free trial, but unfortunately, I was still charged. We haven’t received any response yet. I kindly request a full refund. I have already sent you an email regarding this issue.
Hi Sai Creations
We’d like to kindly remind you that we fully resolved your case by providing a full refund of $117 for the entire month’s use on April 11.
Following Shopify Support’s advice, we respectfully ask that you update or remove your review, as the issue has been fairly and completely resolved. Keeping a negative review despite receiving both full service and a full refund is not reflective of fair practice.
Thank you for your understanding
I’ve been using this app since October 2024 and unfortunately, I cannot recommend it. This review isn’t meant to be harsh, but it's important to be transparent for the sake of other business owners.
The main issue I had was with the lack of pricing transparency. I would have never kept this app if I had known it was going to cost $250/month just to run a Meta Pixel. I didn’t use any of the advanced features — I just needed basic pixel tracking.
The $250 charge came unexpectedly, and I only found out about it when my performance started dropping and I checked Meta Events Manager, which showed no active pixel on my website — even though I was paying for this app to manage it.
When I contacted support, I explained that $250/month wasn’t fair for what I was using. Only then did they offer me a $27/month plan — but only after I pushed the issue. I appreciated that gesture, but a month later, I was told I’d still be charged the full amount due to a “Shopify regulation.” If I hadn’t followed up, I never would’ve known.
I kept the app longer than I should have because I had collected 6+ months of pixel data, and I was afraid to lose it. But in the end, it just wasn’t worth it.
You don’t need this app to use Meta Pixel — it’s completely free to set up via Shopify’s official Facebook & Instagram integration, which also includes Conversion API. This app adds unnecessary cost and complexity, especially with tiered pricing that makes it unsuitable for scaling.
I’m sharing this because I wish I had known all this earlier. I don’t think the app is malicious, but the experience was frustrating and costly.
To clarify for transparency: our pricing was updated earlier this year after significant improvements to the app, and this change was reviewed and approved by Shopify. You were notified of the update and still received a full refund in May and an additional $200 refund in June — well beyond what’s typically offered.
We also completed a full review of your account. While the homepage pixel didn’t visibly show, events were still submitted properly, and performance was not affected. We shared these findings in detail.
We take feedback seriously, but we also want to make fellow developers and merchants aware that this store repeatedly requested refunds after services were delivered and confirmed working. We have reported this case to Shopify, along with all supporting documentation.
Thank you again, and we wish you the best in your future business.
I recently noticed a subscription associated with my account, but I did not intentionally use or subscribe to this service. I do not need this app and would like to request the cancellation of the subscription.
Please cancel it and ensure I’m not charged moving forward.
Hello!
Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!
be careful with your bill! They will overcharge you again and again!
Hello!
Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!
charges you wihtoit you knowing! doesnt let you set a low spend limit!
Hello!
Our app informs you of our pricing policy upon installation, as well as on our app page here.
However, we are more than happy to issue refunds if you are unsatisfied with the service.
We have refunded you based on your email. If you have follow up questions you can reach out to support@adtrace.ai!
The way of charging is too unreasonable. The way of handling customer feedback is also too slow
Overall very bad
Hello!
Our team has been in contact with you regarding assistance with this issue.
Fraud- don`t install will take money straight away when no orders have been placed. They should be banned from app store