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C'est de voleurs!!! N'installez surtout pas cette application. Ils vous activent automatiquement des services que vous n'avez pas demandés. J'ai essayé de les contacter, mais ils répondent toujours la même chose sans jamais rembourser.
They're thieves!!! Do not install this app. They automatically activate services you didn't request. I tried contacting them, but they always give the same answer and never refund.
Bonjour,
Merci pour votre message. Nous sommes désolés pour cette situation. Pour pouvoir examiner votre demande, nous vous avons envoyé certains documents à remplir et à nous retourner. À ce jour, nous n'avons pas encore reçu votre réponse. N'hésitez pas à nous les renvoyer afin que nous puissions avancer avec votre dossier. Nous restons à votre disposition pour toute question !
They charged us without our knowledge, even though we had already uninstalled the app as per their guidance. I emailed them on the same day while in the free trial, but unfortunately, I was still charged. We haven’t received any response yet. I kindly request a full refund. I have already sent you an email regarding this issue.
Thank you again for reaching out, and I apologize for the earlier inconvenience. We’ve reviewed your case and addressed the issue in accordance with Shopify’s policies. As confirmed, you agreed with the resolution we provided.
If you feel the matter has been resolved to your satisfaction, we’d really appreciate it if you’d consider updating your review. Your feedback means a lot to us and helps us improve.
We're always here if you need anything further.
Please let us know if there's anything else we can do for you!
be careful with your bill! They will overcharge you again and again!
Hello!
Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!
I recently noticed a subscription associated with my account, but I did not intentionally use or subscribe to this service. I do not need this app and would like to request the cancellation of the subscription.
Please cancel it and ensure I’m not charged moving forward.
Hello!
Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!
charges you wihtoit you knowing! doesnt let you set a low spend limit!
Hello!
Our app informs you of our pricing policy upon installation, as well as on our app page here.
However, we are more than happy to issue refunds if you are unsatisfied with the service.
We have refunded you based on your email. If you have follow up questions you can reach out to support@adtrace.ai!
The way of charging is too unreasonable. The way of handling customer feedback is also too slow
Overall very bad
Hello!
Our team has been in contact with you regarding assistance with this issue.
Fraud- don`t install will take money straight away when no orders have been placed. They should be banned from app store
123$ ..wtf .. for not even using the app
PURA MIERDA, ME COBRARON SIN USAR LA APP .
Very bad customer support service