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HUGE BUG in app. The customer can easily play a trick and not pay any additional COD charges which are configured in this extension. While selecting Shipping, if someone selects Standard free shipping and later on the payment page, he selects COD and places an order, no addition COD charges are charged to the customer for COD orders.
Hi, Vidhi here from the Shopify India team
Thank you for sharing your feedback. We hear your concern, in our recent update we’ve improved the checkout experience of ACOD.
a)Once COD is chosen, the customer is not shown any other payment mode of checkout completion
b)To choose another payment mode, the customer will need to go back to ‘shipping’ and select ‘prepaid’
You can see the updated flow in this video-https://bit.ly/32EicX0
Best
Vidhi
Very Poor APP. Lost a lot of customer due the APP working issue. Even shopify team couldn't help. So i removed this App.
This plugin is a piece of garbage.
1. The COD orders you cancel cannot be deleted & works on Cumulative basis.
2. No specific fees for COD Alone, so it can be played around for free COD.
SHOPIFY SUPPORT DOESN'T GIVE A DAMN ABOUT THE APP. NOR WILL THEY EVER ALLOW EXTERNAL DEVELOPER TO PLAY WITH THE CHECKOUT PAGE.
WHAT A STUPID APP IS IT ?
Razor Pay Secure - Payment Gateway Disappears when this add is installed and the value is below the given value
Hi there, Indus Valley. Thanks for taking the time leave a review for Advanced Cash on Delivery. We're sorry to hear about the issues you've been experiencing since downloading the app. The first issue you're seeing with RazorPay disappearing could be the result of having shipping rates set up within the COD app, but nothing in your Settings > Shipping and Delivery section of your admin. The rates set up in the App are only for shipping methods using the app. If you have customers that want to user RazorPay, you will need to have rates built in Settings > Shipping and Delivery for them to choose. I recommend double-checking your shipping settings to ensure you have rates set up there for your customers.
For your issue related to the value of the orders, it's difficult for us to assist you without some additional context. I recommend that you reach out to our Live Support Team using this link (https://bit.ly/2AWw5VA) so you can make them aware of this issue, and they can investigate. They can also assist you with researching RazorPay vanishing if the above steps don't resolve that issue. Thanks again for your review! -Imogen, Shopify Support
This app does not solve any purpose. The COD payment method should be visible only if the customer has selected COD shipping method.
In this app customer can select free shipping method and then select COD as the payment option, thus defeating the purpose of COD charge.
Hi, Vidhi here from the Shopify India team
Thank you for sharing your feedback. We hear your concern, in our recent update we’ve improved the checkout experience of ACOD.
a)Once COD is chosen, the customer is not shown any other payment mode of checkout completion
b)To choose another payment mode, the customer will need to go back to ‘shipping’ and select ‘prepaid’
You can see the updated flow in this video-https://bit.ly/32EicX0
Best
Vidhi
The App is good ..
But Beware.. IT IS NOT FREE.. there is no mention of any fees .. on the app page... There is a Transaction Fee charged on each and every COD order..
irrespective of the order being competed or NOT.. I am sure everyone understands that COD orders are Risky orders and about 20 to 30% of the orders are not paid for by the customers.. as they change their mind..
But We will have to pay the transaction fee to shopify .. irrespective of it..
As other reviews have mentioned, this app is not reliable at all. Do not waste your valuable time in it.
Hi, there. Thanks for taking the time to leave a review for our app. We'd love to take some time to help you with these issues you're experiencing. Please, if you can, reach out to our Live Support Team (https://bit.ly/2AWw5VA) so they can help you address any ongoing issues. -Imogen, Shopify Support
I downloaded the app after reading that Shopify has fixed the COD payment issue in checkout. However, i can still see that option oafter Prepaid is selected in Shipping method.
This is a rubbish app. It works good at times and fails often. Don't install this and waste your valuable sales. Even after sending mails twice to shopify team they don't respond.
Trying to limit COD on specific pin-codes but CSV file not working. Could shopify give us solution to it?