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I must correct myself (regarding my previous review -below-): I found out that if I successfully create a field set and I publish it, it works as advertised, in fact it looks great and although is a little complicated and not too UX friendly, it does the job very well. But the code I introduced in my product liquid template went missing, like it was erased, and that caused my fields to disappear form mu published site. I tried to repeat that event just to prove my thesis but I haven’t been able to. I'm 100% positive that code went missing without my intervention. I’m bumping it to 4 stars (not 5 because I’m not certain it won’t happen again and reliability is a big factor for me). Original review: If you want to see how it might look if it actually worked, then go ahead and install this app. I installed it a couple of days ago and after lots of hour of work it looked very nice, but today is just not showing none of my fields on my online store. They just won’t answer via human support, they just send some robot replies saying "read this", "go there", "create an account", "wait for a ticket" and all that runaround. It's a shame cus it really did what I was looking for. I'm sure they want me to follow a support protocol, but after crashing as it did, I don't think it worth the shot.
Hi iLoveGoodBuys,
Sorry about the inconvenience, it's a ticket system so we need to take some time to answers your request. We already feedback on the ticket then request access your store to check the issue.
The app mostly works great but the bulk edit option does not. You still have to go to every item, expand the field, and save it for the bulk edit to process. Overall, a great app I use to edit custom fields.
Thank you so much for the positive rating. You can try our import/export metafields feature to do bulk update https://support.arenacommerce.com/support/solutions/folders/6000239151
I'm pretty sure most of these reviews are fake, since they seem to have tons of people someplace in Asia doing their amateur support (probably writing all the reviews as well). The tab edits are not being saved and I've been trying to fix this one problem for over a week already. Horrible technical support, amateurs, now are offering to work for $30 per hour. They're reply:
"Sorry, ACF only supports you to manage meta fields (data in the backend). About theme display, please contact your theme developer to fix how it displays. I see you 3 text custom fields for your tabs. You may change it to HTML fields for easy custom content for better layout results.
We may help you change it with a custom task fee for the theme customization. It will take about 2 hours to do. Total cost: $60. If you want to do it, please let me know, I will process it."
First of all, very sorry to you for the bad experience. Your requirement isn't the app's feature, it's a theme customization request. So, we should charge for any customization theme requests as an expert task.
Very Bad! App dashboard not loading.I have try many time but load any more. Just useless this app is.
Sorry, there are some issue can happen sometimes but we always here for help. I hope that you can give us a chance to support you.
The app is great for customizing the site to look and run the way you want. It helped us get the functionality and the design.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
Great app,
helped me a lot with structured meta fields.
Well documented with a lot of examples and videos
Thank you!
Here's my story. Been using this app for the last 2 months. The store is in the dev stage. About to go live. The app suddenly changed it's plan and immediately the freeplan I was using changed and the app became unusable. They changed the export/import paid suddenly without any notice and everyone who was using this feature and this plan affected including me. I rated this app 1 star at that time. They told me that they will give me 6 months free for removing the 1-star review. And I did remove the 1-star review. Now, they removed this app from the Indian store. So, the app became incompatible for my shopify store. Is this a joke? Suddenly the app becomes unavailable for any market? Is this how Shopify and the app behaves? What would happen if this happens to all other apps? Is Shopify a reliable platform for e-commerce development? Are you sure?
Thank you for your interest in the app. However, there are some features that require many months & take a high cost to maintenance so we should charge for it.
Great add on, but kept prompting to review to be able to use it. And you have to use a minimum 100 characters to be to submit a review.
Thanks for the great app for free! Very versatile and useful features that give us the ability to expand Shopify site customization vastly.
Bad response !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to support@arenacommerce.com with any further comments, concerns, or suggestions you wish to share. We don’t receive your feedback so how can we response?
We would love to make things right if you give us another chance.