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APO Product Options, Variants
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The app didn't meet are needs initially due to the complexity we required. However the support team were quick to help us and now the app is working brilliantly. Big recommendation from us.
I like the look and facility but we have seen a bug that affects our ability to see details in orders and possible mis-calculations ... we have spend much time during several calls where for most of last year, Shopify personal are wonderful, the issue is identified but when handed to MagWorx is never corrected to date...
I have received an offer from Shopify to modify the app so it work with a third party Advanced Product Options -- I agree for the mod to be done -- next we will see how the results are:)
Thank you for your feedback! Our team has investigated the issue you are describing. Unfortunately it is caused by third-party pre-order app installed in your store. We offered to customize our app for you free of a charge to make it compatible with the app you are using for pre-order. Please, let us know if it will work for you.
App does what it says most of the time, I can't complain about that. However this app broke one of my more complex implementations, and is presently allowing either one of two functionalities:
1) customers can buy expensive items for $0.00
2) customers cannot add item to cart at all
Support has been completely unresponsive for at least 12 hours now, including a Chat rep who just said "open a ticket" and then immediately closed the chat on me. I would honestly tolerate this under normal circumstances, however it's BFCM Week and any app vendor who isn't beefing up its support this week is one that clearly doesn't have its customers in mind.
Easy to use product and great support with installation and basic customisation
This app is amazing and easy to use. The customer support can't get any be better, they help with everything I need and very fast.
Great product and fantastic service also, really good conditional logic too which most other apps lack or charge a fortune for
This app is the only one that offer a solution to the product option we wanted to provide on our website, which was very specific (surprised it had this functionality!). Support has been great and very responsive. Only reason given 4 stars is the product option take 1-2 seconds to buffer onto the product page. If it was instant, I would have given 5 stars.
The App is great but what really makes it stand out above the crowd is the extremely fast and efficient support. I was genuinely surprised at how quick my query was not only answered but also implemented for me. Highly recommend the App and Mageworx
The team at Mageworx is great to work with! We can't thank them enough for the quick response to emails and their willingness to resolve any issues we had. And also explain the capabilities of the app in relation to what we have setup on our website. We look forward to continued use of the app and wish the team at Mageworx all the best!
Great customer support service. I had one issue in setting up my own customized product options. I just emailed them my issue in detail with screenshots. I got an instant reply from the team & they set up my customized options as i wanted. This thing kept me from trying another app. So changing my 2 stars to 5 stars. Thankyou and after my trial period im gonna keep my subscription with more peace of mind.
Thank you for your review. We're happy we were able to help. Feel free to contact us should you have any questions in the future.