APO Product Options, Variants
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As many others say this app USED to be great. For the second time in a row now we tried to update the app to the new version and the second time was as bad as the first. And mind that every time it doesn't work our configurator is down, which means our products are worthless.
So comes the second try they send me again instructions how to do this and I am getting ready at a little down time and as per instruction I delete the old app. The moment I am clicking the link the provided I am getting an error message. And now I am in absolute panic mode because our website is basically broken now, I contact support one time, two times, three times...no response. After about two hours I am getting a reply and it basically says "well you should have done that at 10:00am our time" which is 01:00am my time!!! Great, right? Now my site is broken and nobody helps me. Shopify really needs to come up with an insurance against developers like this because if they'd be in the US I would sue them for damages.
I'm sorry you had a bad experience with the migration. Migration to the new app version is a delicate matter, especially for complex app configurations. Therefore, we always ask our customers to initiate the migration within our working hours, so that we could react immediately in case of any issues.
In the migration instructions that we sent you, we specifically underscored the following: "You can start the migration any time Monday - Friday between 10 AM - 6 PM (GMT +2)". Meaning you could have started it in your morning, not at 1:00AM as you claimed above. But you started the migration way outside our working hours, therefore we were not in the position to provide you with timely support.
If you'd be willing to agree on a specific time for migration within our working hours above, we'd be happy to give it another try.
This app is perfect and the support is top notch, quick & fixes/changes anything issue needed to work with your theme perfectly
The app works great, and the support team is fantastic. Angelika has been my main contact. She is fast to respond and straight forward. When I do need something extra, she has the dev team take a look at things quickly. It's been a great experience so far!
Hello,
We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :)
Thank you, once again, for your kind words.
Have a wonderful day.
We are working on a very fine product page customizator. This app helped us in some details and when trying to figure out how it worked, support team helped us; very kind and efficient :)
This app is beyond awesome!
It helped us reach the next level by providing more valuable services to our clients.
Awesome!
And their customer service is a dream.
Highly recommended addition to your store!
I used this app to provide a mix and match option to our product pages - it looks great, works great and the team have gone above and beyond to make any customisations I asked for without additional costs. Highly recommend. The only thing it doesn't do is work with the multiple currency feature of some of recent themes (like debut) so I had to install a separate app to add that functionality back in, not ideal, but result is the same.
Hello,
Thank you very much for your feedback! We appreciate it. We are working on a new version of this app with many new cool features and improvements, including beautiful interface. We will test all popular themes to make sure everything will work correctly out of the box. This update will be released soon.
Thank you, once again, for your kind words.
Have a wonderful day.
This app is a life saver. I needed custom variants and this app has exactly that. It also has tons of other cool features. Highly recommend. Their support team is also amazing as well!
Hello,
We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon!
Have a great day!
I am very happy with the app, it works very well. The support from Mageworx is absolutely great. After the theme update, the app didn't work quite correctly and the support fixed the problem within a very short time. They respond very quickly and always super friendly. The app is really highly recommended!
APO has amazing customer service! They have helped me install the app on two different themes for my store now. Customer service answers emails in a very timely matter and gets your requests done very quickly. I would highly recommend them to others.
Great App, easy to use. I had an issue though within the cart but Developer fixed it for me