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Burt J. Is now and should always be known as the “EXBURT!” He has been the best to work with and solved EVERY issue. HE IS THE EXPERT. Thank you for all you have done.
This is a helpful, well-designed, well-thought-out app that has allowed us to offer better and more customizable shipping rates for our customers. It takes some time to get everything set up correctly, but the customer support is helpful in this process, and after taking the time to get everything in order we have found that it works beautifully.
In particular, being able to mark specific products as eligible or not eligible for certain shipping methods has enabled us to offer Media Mail as an economy shipping rate on products that meet USPS guidelines and to offer USPS Flat Rate shipping boxes on some of our most popular packages that fit in them. Our customers really appreciate these shipping options.
We have been using ASM since December and continue to be very satisfied with it!
We use this app across several Shopify stores. Whenever we need help, they are always quick to reply and help us figure out a resolution to whatever we need be it something we can set up with their default settings or even something custom that requires more help. Good CS is hard to come by but not with ASM. They always succeed in helping us with what we need.
So much faster setting up with Shopify than with Yahoo. Burt, as always, was amazing and so glad he's back with King Webmasters.
Lance from Advanced Shipping Manager walked me through setting up ASM for my website every single step of the way. From an initial on-boarding call to 10-15 minute delay in e-mail responses he has really made me feel like support is actually supposed to feel like! I run a shopify site with a lot of complex shipping requirements; LTL from multiple different locations to the customer and he was ready with a solution for every question. I highly recommend this App and if you get a chance to work with Lance count your lucky stars!
This tool has saved us months of development time. The most advanced shipping logic and pricing tool that I've seen to date. The team has been incredibly responsive any time we need help with customization.
We use Advanced Shipping Manager on all of our sites but it was particularly helpful for our UK site where we needed to price shipping differently to different regions based on the product and weight with several custom factors. Their customer support team helped us every step of the way until we got everything exactly as needed. We highly recommend this app if you need any type of custom shipping options.
We have very non-standard shipping needs. We spent a lot of time trying to hack different tools together and it was painful. When we finally tried Advanced Shipping Manager, everything *just worked* Magic!
Installation was a breeze, the add-ons worked as expected, and the support is AMAZING. The support staff are incredibly knowledgeable. They take the time to understand our specific problems and provide smart responses with a lightning-fast turnaround time. Highly recommend this software and this company.
This is not just an app, it's access to brilliant developers who can customize just about anything you want regarding shipping - and with a friendly and fast response! We had some seriously complicated situations to iron out, which were impossible to find solutions to elsewhere - and they didn't wince even once. It can be hard to know if everything is working until you have live orders, so we had to keep an email thread open with them to update or fix scenarios .... luckily these guys are always happy to help and will not lead you astray. Burt is the BEST!
My experience with Advanced Shipping Manager has been stellar! I have dealt with 20 or so apps while configuring my store and all but about 5 have been nightmares, so finding ASM to help me with one of my final projects before opening was a blessing! They have excellent customer service and although set up is a little tough, they provide tons of resources to help guide you through it. Definitely recommend this app!