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Great shipping app with amazing customer service! Every time I need to create a shipping promo, I give the ASM support team a call - Burt always helps me get whatever I need completed within minutes. Highly recommend!!
The app does everything we need as well as allowing us to ship SKU's that have multiple boxes. Burt from the support team is always quick to respond and very helpful. Thanks guys, keep up the great work.
Advanced Shipping Manager has been such a valuable tool for our business. As we have many different types of products, with a lot requiring specific shipping rules and restrictions, this app has been super helpful. Most products we sell ship within Canada but with this app, we can open up a select few to the Continental US. In addition, certain products cannot ship to specific provinces due to certain restrictions and we are able to limit that in advanced shipping manager as well. Beyond that, we are able to assign or disable specific shipping rates on the product level by sku - this has really been a huge asset for us. Most importantly - their customer service is AMAZING. Any challenge we face, they are always there to help and having that personal touch that really reinforces our decision to put reliance on them to keep our store running without worry.
I am the IT guy. I assisted in installing and configuring for our store. During installation I needed to call support with a how-to question and it was amazing. The phone AND my question was answered immediately. I spoke with support a couple of times since with additional questions and they provided the same great service. Highly recommended.
Excellence is the word. They set it up for us within an hour. It was the only app that offered the features we required. Admin is simple to use, fast and has no glitches. Support is incredible! They will reply by email, phone or skype immediately. It's good to work with people who know what they're doing.
We have an incredibly complicated and varied inventory with hundreds of products and Advanced Shipping Manager is our savior! I have been using it for years now without issues.
We use it to:
Charge different prices for different local delivery zip codes
Charge an adult signature fee if a cart contains wine
Prohibit wine gifts from shipping to specific states
Prohibit gifts with flowers and wine from shipping via certain methods
Offer flat rate shipping on only some product categories, with a weight max and an order subtotal minimum
We are now setting up a complicated flat rate shipping price for our gift baskets only and they are really going above and beyond to make it work for us. While it's not the absolute most user friendly for large product catalogs like ours (we've renamed our SKUs to help group products that we want to have similar settings), it's improving and it's robustness and unparalleled customer service makes it SO worthwhile. Someone else suggested I take a look at a newer shipping app with a fancier UI and they could not accomplish even one of our core needs. As a small business, I worried about the monthly subscription cost, but I absolutely think we recoup our costs each month and save ourselves so many painful customer service calls when a customer has selected a shipping method we can't honor. We likely would have had to leave Shopify without this app.
I don't usually do reviews, but this app and the developer are as good as it gets. Great app, great functionality and great support. What more could you ask for?
If you have complicated shipping needs, there is no better option for you. Period. Their team will work with you one-on-one to solve problems, do custom coding quickly, and take time to trouble shoot any issues. Great experience!
We've been using Advanced Shipping Manager for almost 3 years now in our US store and we recently deployed it in our Europe store. When we first signed up with Shopify 3 years ago we were shocked to find out how basic and limited Shopify's built in shipping quote engine was. We have thousands of products all with different sizes and weights, and many of our products are measured by the carriers using dimensional weight instead of actual weight. Shopify's built in shipping quote system only works on product weight (not box dimensions) so it is absolutely useless in this day and age when dimensional weight determines the shipping cost. Thankfully we found Advanced Shipping Manager (ASM) which provides full functionally for all shipping parameters including dimensional weight. ASM is simple to setup, easy to maintain and offers the core features needed by most small to medium sized businesses. They even have more advanced features like customs and duties calculations and estimated delivery times as optional add on features. To tie everything together they have an excellent support staff who responds quickly and can solve any issue. We highly recommend this solution to other store owners.
Mark Goetze - Motion RC
We use this app to restrict shipping options for specific product variants. It's not the most modern looking or user friendly interface, but you know what, it does the job better than any other app we tested, and their support has been one of, if not the most responsive I've experienced.