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We've been working with Burt since we installed the app and couldn't be more satisfied with the level of customer service. He's patient and willing to work with you to solve any issues. 10/10 would recommend.
This is the most comprehensive shipping app available. As some others have said, it could use a UI overhaul, but it's functionality can't be beat.
We needed a shipping solution that could give us accurate rates based on a volumetric point value (cubic inches or cubic centimeters) of the contents of the order. With a lot of consultation, we were able to get a solution in place that does an amazing job of accurate predicting what box will fit an order and gets the right price. Our previous solution was "in development" for 2 years and never really worked, this took only a few weeks of intensive work to get right.
We had been struggling with customizing the (very limited) Shopify shipping settings when we chanced upon Advanced Shipping Manager - it was the answer to all our needs! Our shipping rates are complex and based on multiple factors but the program is able to compute and calculate them with ease. The setup took a bit of time simply because it's a new product and hasn't been used very much with non-US Shopify stores, but the ASM staff were extremely helpful and willing to work through any and every snag until it worked perfectly for us. I highly recommend this app to anyone who wants to be able to easily customize their shipping - it truly meets even the most demanding situations!
Great App, Great help setting up up. Works a charm.
The app is definitely the best, most flexible shipping option around. I think it can do anything you need. There are a few things that could be improved though, the setup took a long time and variables are not always accurately marked which added some confusion. After a day or two in the app, I figured everything out. Now I'm in love.
The best shipping rate calculation app hands down. Any combination of rates are possible, it's a lifesaver when you have multiple shippers, all with their own rates and conditions. Love the real-time rate calculations too! I particularly enjoyed working with Burt and Dan, they are responsive and extremely helpful.
A great app to save on shipping costs! If you ship with any box weight dimensions this is a MUST. If you ship international you can pay 3x the cost if it goes in a box that has a box weight dimensions larger than the actual weight of the item. A good support team is behind this app!
We have hundreds of variations of our products and shipping was a nightmare trying to calculate until we found ASM.
Customer service is excellent. Burt and Dan are always quick to respond and help resolve any questions or issues we have had.
Would recommend to everyone!
I've worked with Kingwebmaster for a few years now. First when we were using Yahoo Stores and now that we are on Shopify. This is the only app I could find that offers customers an expected delivery date calculator at checkout for each shipping method. Which is huge for us since it helps to convert sales. Many of our customers are last minute shoppers or they need their items for a trip. This feature is especially helpful for customers who need to be assured that their next day air or 2nd day air packages will arrive by a certain date. Burt & Dan are super helpful. They've always answered my emails/questions right away. I feel like they really care about my business. Highly recommend!