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I'm disappointed with the customer service and will not be using this app. I downloaded this app on Tuesday night, October 6. For some reason, my Facebook is not letting me connect to the app. I requested assistance that Tuesday night. I received a response they were sending the issue to the developers. I didn't get any update until today, and they told me to do the exact same thing that wasn't working originally. I still tried anyway and was having the same issue.
Thank you for your review!
We are working hard on improving our service and your feedback will help us avoid such issues in the future. Unfortunately, this was the first time we ran into such technical issue, which is why we were unable to resolve this right away and our tech team needed some time to investigate this case.
Our team has reached out to you via email to get more details for further investigation, and we will do our best to provide a solution as soon as possible.
Maksim
Customer Service Team Lead
Terrible. Made my reporting completely inaccurate and useless. Worse than using the Shopify built-in integration. Bad customer service also when I contacted them. Try Pixel Perfect or Trackify.
DO NOT USE! THIS APP DISCONNECTED MY FACEBOOK STORE, INSTAGRAM AND CAUSED MY ACCOUNT TO GET RESTRICTED ON FACEBOOK!!
Thank you for your feedback. I’m truly sorry to hear about your experience.
Let me share that we never get access to the personal accounts of our clients to edit, post, or disconnect anything. We can get permission to create ads only.
I am sorry to hear that your page is restricted. Sometimes Meta (Facebook) can restrict an account by accident, especially now when they change some of their policy. I strongly recommend you request a review and contact their team for clarification.
Please feel free to reach out to our Support Team with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Oleksandra Deikun
Senior Customer Support Specialist
Adwisely
I deleted the app and tried to remove it's partnership from my page and it won't let me. Retargetapp is a junk application and can be dangerous for you
Alex here, from RetargetApp.
I would like to note that RetargetApp has been designed with customer comfort and security in mind, so we are very sorry for any negative experience you may have had with the app.
We would like to learn more about the situation you’ve described, so we would really appreciate it if you could message us at help@retargetapp.com with a more detailed account of the issue you’ve encountered.
it has been 3 days - and I still can't install or use it
I don't see my existing campaign and tech support takes 1 day to answer.
The only option is to create a campaign. I want to see my existing one.
It appears the company has no answer or willing to help.
Thank you for your feedback. We are sorry to have kept you waiting for the reply. You contacted us on Sunday and therefore, it took a long time to get back to you. We also provided you with a prompt reply on Monday and offered assistance. However, we didn't receive the exact details regarding the "existing" campaign you mentioned. According to the available data on our end, you just installed Adwisely, and no campaigns were created for your store before.
We'll gladly sort everything out once have more details about your request. Feel free to contact us for further investigation.
Kind regards,
Valeria Heintse,
Adwisely
Very useful, we have had seen great returns on my supplement store, moonpill.com
This app requires you to change how you currently bill for advertising with Facebook. Facebook currently offers a billing threshold and services are billed after being rendered. Threshold is based on past successful billing thresholds. This app requires you to pay in advance for the same Facebook services + a fee. I don't mind the fee but completely changing how a larger company interacts with billing for Facebook is not acceptable. At the least this app should offer daily billing. App looks promising but this is a deal breaker.
Total junk. I should have read the reviews before installing and allowing all of the permissions. It doesn't allow you to edit any ad creative, audience demographics or anything when building an ad. Then when I uninstalled it from my store, it completely broke my Facebook shop integration
Thank You for your detailed feedback! First, I would like to mention that our app is a fully automatic solution in advertising. This is our feature. In any case, if you need any custom setup we can also do it for you, just contact our support team.
Also, I'd like to clarify, that RetargetApp doesn’t have any admin access to the Facebook page you use. The app only needs the advertiser’s role for the page; otherwise, we won't be able to run ads for your business.
I have contacted you via email regarding this to get more details and understand what exactly went wrong.
Thank you.
Maksim
Customer Service Team Lead
RetargetApp
Could not get past the basic setup. The app provided an error saying the Facebook I attempted to attach had no email. After days of going back and forth with the developers of adwisely, they could see that there was an email, 2FA, and the fb account had undergone identity verification. Yet, they couldn't figure this error out. I tried using a backup page, same error. We ended up having to go with a more expensive option on the Shopify app store. Paying more is worth not running into issues the entire time.
I'm sorry to hear that you faced difficulties setting up Adwisely 😔. Our developers were solving the issue, and we're sorry it took so long. We understand It's frustrating when things don't work as expected, especially when you have invested a lot of time trying to make it work.
It's great to hear that you were able to find another option for you. I hope that your experience with the new app will be positive 😇.