Affiliatly Affiliate Marketing , Počet recenzí: 128
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Dealing with Tsvetalin with Affiliatly support was very refreshing! Super quick to respond & will clear helpful answers to all our questions!
Thank you so much for your review. We're honored to be part of your success story and will continue working hard to bring you the best value!
A very useful app, solved my problems with managing royalties, easy to set up and use. Customer service always very helpful. Recommended
We are so happy for receiving your feedback and appreciation and you can be sure we will continue making our biggest efforts to help you with the success of your business. Our support team will be happy to assist you anytime you need us again.
One of the challenges we’ve been facing with affiliately is recurring inquiries from our affiliates regarding changing sums under their unpaid earnings, sometimes negative sums.
This happens due to returns, but we are having a hard time explaining this to our affiliates as the platform does not provide information about the number and value of purchases returned.
We are incredibly sorry for this situation. However, we must clarify that we do include a few ways to inspect those refunds:
1. The value of the original order's price and earnings can be found in the details window > tab Log of each refunded order.
2. You can view the refunded order IDs in the affiliate's details window > tab Earnings > row "Total orders marked as refunded/cancelled per month"
3. And recently we have released a filter status row in the affiliate panels, where your affiliates can find the refunded orders associated with their account.
If despite of checking the information you are still having problems, please contact our support team, we will gladly help out!
Aside of this, thanks to your observation we're going the extra mile and are working on an improvement on the information displayed to the affiliates about unpaid earnings to help clearing out these situations.
Thank you!
i never used the trial period, but still showing the app charges
We find incredibly sad to see this review as consequence of what we have proof is just a big misunderstanding:
The app was installed previously in April 2023 consuming all of the 90 days of trial by the time it was reinstalled in September 15th.
As consequence, when the app was installed again, there was no trial available so the charge was applied by the billing system.
However, as you created a support ticket asking to remove the charge, our team immediately applied the money as Shopify app credit to pay for your charge and replied to the ticket without receiving any other message from you.
The were no other charges or communications since then aside of the follow-up message sent by our support system kindly asking for a confirmation that you read our reply and the situation was solved.
We hope that this helps clarifying the situation.
Thank you.
I can't recommend this app enough. We recently had to change the way we pay out rewards and the Affiliatly development team went above and beyond to add our chosen payment method to the program. They even customized the export csv to cater to what we needed. If you have any requests, be sure to ask them.
The app does exactly what we need it to do and when we contacted customer services for some support, found the team extremely efficient and helpful in solving our problem.
I had an issue with figuring out how to manually add in one of our affiliate's sales, so I reached out to the support team and they were so quick and efficient with their response. They had a happy customer (me) and we had a happy affiliate. Great experience so far.
This is a wonderful application, even if it wasn't, we pick apps based on their support systems and the support offered by their staff is wonderful. 5/5 app
5/5 support for issues
we've been using affiliatly for more than two years and love the platform. It's simple to use and they have fantastic support that helps us figure out our technical errors fast! The one thing I wish they had was the ability to schedule a 10 minute video chat to fix errors rather than emailing back and forth. Thanks!
Very happy with this app. Works perfectly and the support is second to none.
Would happily recommend the app for those seeking a reliable affiliate platform.