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I was beyond disappointed in this app. Our team spent about 20 man hours setting it up only to have it become very buggy 8 days after installation. The support team is TERRIBLE. We literally had 1 sentence answers to some of our issues and that was after waiting for 14 hours for a reply. Please, don't waste your time or money on this app. There are several on the market that have great tech assistance and similar functionality.
Thank you for your review. The app setup takes under 5 minutes. Sorry that it took 20 man hours for you. If you had contacted us to get support to setup the app, you could have saved yourself these 20 man hours.
Your tickets were mostly related to fix bugs in your store caused by another app. This is outside the scope of customer support. But I still sent you screenshots to help you pinpoint the issue with other app. But to fix the code and bugs in your theme caused by other app is beyond the scope of our customer service :) However, we are happy to help you every step of the way when you need help with Affilo.
Anyways, wish you happy sales and success with your Shopify store and hope you and your family stays safe during this health crisis.
Cheers!
I have been testing this app for about 5 days now and have had nothing but trouble. The app is developed poorly. I first added the program to my page and everything from the (Affilio) shopify app store moved onto my actual store. So instead of promoting my store they were promoting their app. Then I tried changing the terms and conditions and it kept resetting to default where it would say {ADDYOURWEBSITE} throughout the terms and conditions. Then I couldn't delete a commission rule due to 11 random subscribers that weren't even there being subscribed to the rule when I only had 1 affiliate. I reached out for help and they were slow with response and sarcastic. They said I wasn't being patient when I sent my email a day ago. I told them if they are charging $5 less than I pay for my entire website I shouldn't be in queue at all and they suggested "I delete the app." They were just as lost as me asking "where were my 11 affiliates" which I found weird due to the fact that I was looking to them for the answers. After uninstalling and reinstalling, loosing my 1 Affiliate and 4 days later they finally fix the issue. Now I have a ANOTHER pending email in queue that I sent yesterday asking, "If a client forgets their login information how do they log in?" because there is no forgot password option. This app is TERRIBLE. Don't waste your time and money. Just go somewhere else like they told me to! I have another app now that only charges 19.99 and are quicker with responses and nicer to their clients.
Thank you for your review.
The Signup page is a page where your affiliates register to your affiliate program. Homepage of Affilo is something else. It is not for registering affiliates.
The link of Signup page should be added in the menu of your store (for example, in the footer menu) and not the link of the homepage of Affilo.
But I helped you with that already (on a Sunday). It is sad that you still left this negative review.
Very easy to use app. Also, it has lot of options to create different types of commissions.
Customer support also has been great.