UpPromote Affiliate Marketing
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What a scam this is! We never used the app, and even uninstalled it, and are STILL being charged a hefty monthly fee every month with no way of cancellation. We are now in contact with Shopify Support to try to find a solution and a refund. What a hassle!
Hi there. Please understand the difference between each app's billing cycle and your Shopify store's billing cycle. Every month, on the same day, you receive bills from all apps you're using. That day does not relate to each app's cycle. In some cases, you receive bills from apps that you uninstalled because the subscription actually started before you uninstalled the app. This rule applies to not only UpPromote, but most apps on Shopify App store.
Also, to cancel, you can either downgrade to the Free plan or uninstall the app.
Please reach us via support@secomapp.com so we can assist you on this.
Quick customer service and friendly associates. So far this seems like a very good affiliate program and I love it filters out spam. Our last app I was getting bombarded with spam; nothing here! Yay. Tanie helped me today and did a great job
Had a great experience with support. Tanie was very helpful, quick to respond, and clearly explained the issue with the code and how to fix it. Everything is resolved now. Highly recommend!
Tommy provided exceptional service! He was quick to respond, patient, and thoroughly answered all my questions with great detail. I’m really satisfied and highly recommend him!
The app works very well, and the customer support is outstanding. Tanie was incredibly responsive, patient, and helpful throughout the process. She answered all my questions clearly and made sure everything was set up properly. I truly appreciate her support. Thank you, Tanie!
This app is very easy to use and integrates smoothly with Shopify. The in-person customer support is fast and extremely helpful, and the support Mina provided was knowledgeable. Overall, a great experience and a solid app that makes managing our store much easier. Highly recommend!
Tanie was very responsive and resolved my issue quickly
The app is incredible. And their support service is active. Mina responds to me in 3 minutes and helped me remove the UpPromote Branding.
I highly recommend this app to you if you want to spend less on ads and gain high quality traffic to your store.
Tanie in customer service is great and helped me fix an issue I was having. Thank you!
Always quick and efficient support !