UpPromote Affiliate Marketing
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Barney was very helpful! Great CS.
The Youtube video tutorial links are outdated b/c they showcase the "old interface" of managing settings from the website merchaant acct, instead of managing all the settings within the shopify app. It was very confusing for me and wasted a lot of my time. please take them down, not helpful.
We're new to affiliate marketing and choose this app. Starting with the free plan. It is very easy to use (for us and also our affiliates). The support is also really helpful and fast.
We have only a problem with the subscription price. We think it is too expensive and between the subscriptions there are not a lot of more features you will get. The next thing is you can't choose specific items for specific affiliates. This is in our eyes a big minus. It would be great to choose some affiliates only for baby stuff, the others for an specific artist or our merchandise.
Maybe we are wrong and so we apologize and maybe in the future we will rework on our review here.
Hi there. This is Stark from UpPromote support. Thank you for sharing your true thoughts. We have tailored the pricing plan for different sizes of business, and we do understand that it may not be perfect for everyone. However, we'd love to hear more about the features you're interested in. Maybe we can help :)
On the other hand, you can totally connect specific products (or even collection) to an affiliate of yours. Simply go to Management > Affiliates > Connect product.
Please feel free to reach us via the in-app support chat anytime.
Cheers!
Not any results!
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. We've sent you some follow-ups, so please check your email as well as the in-app chat channel.
Cheers!
trying out the app to see how well it works. Will reveiw again once i try the app to see how fast support gets back to me.
Thanks for your feedback, my team has been back to you the moment we received your support request. It seems that the problem you mentioned no longer happens, if you have any other questions, just feel free to reach us at support@secomapp.com
This rating was updated in order to address the new features that auto-detect language based on an affiliate's location. If the affiliate's location is different from English speaking countries, this feature will not work unless you upgrade to a professional plan, there is nothing more that justifies helping affiliates do there work seamlessly while expecting to be charged $49.99 USD /month just to unlock such feature whilst the app in itself has questionable grammar! I will elaborate below.
We noticed that the default sent email options are not grammatically structured and thus should be reassessed. The app otherwise works as intended but unfortunately, we wouldn`t recommend this app for an established business that has more than 600 active referrals! You may find it suitable to develop software that would, in turn, save you the cost of third party applications later on! Do your math and thank us later.
Thank you for your feedback.
We have added "Multi-language for affiliate account" feature for free version :)
I am trying this app out. I am finding it difficult to navigate and set up. It continues to open additional windows and I can't get back to where I was previously. Unsure about this app.
I got this app in hopes that their marketplace would help attract affiliate marketers. I haven't had any hits since subscribing a little over a week ago. Hopefully the app will come through on that front. I'm only offering this review now because UpPromote asked me to do so. I'd love to offer a higher rating. I suspect this app may be better for managing affiliate relationships that you bring in yourself. Maybe something to think about before subscribing to pay the monthly fees if you don't already have affiliate marketers lined up.
Thank you very much for your honest words. Since the businesses are all different and unique, it's best for merchants to recruit their own affiliates instead of getting affiliates somehow given to them. As a tool to manage affiliates and track the referral orders, we still have features which could help you to reach more affiliates than usual. We would recommend you to use other channels (e.g. social media, email, etc.) to promote your affiliate program for the best result. Anyway, we'll try to promote your program via email sent to affiliates on our Marketplace. I hope that would help you to get some affiliates soon. Please feel free to reach us again at support@secomapp.com if you need our assistance. Cheers!
So far so good. Would like to use it on another site of mine however by the time I completed my test on my current site they started charging for the features I need.
We are sorry for your discomfort but we did send email to inform all old users who installed app before 3/9/2019 that they can still use it FREE with all features, only users install app after 3/9 would follow the new pricing update (a FREE plan is still available but would limit some advanced features).
Updating to paid plans is a crucial path in our development process to motivate our resources to improve the app better, hope you would understand.
(Updated my 1 star review below)
I installed this app based on the install count and good reviews. But the experience thus far is not good. I can get it to work with help from the support desk people. (They are excellent)
But honestly it is cumbersome to setup with little if any control over the look and feel.
Nothing is automated. Affiliates can not link to products from their dashboard they must manually cut and paste links to products.
Setting up the rules in counter intuitive for Discount codes, you must go out of the app into Shopify to set it up then back into the app and try understand the translated english.
The media down loads do not work for affiliates. (Now Fixed)
The embed codes generated are not linked to the affiliate. (Fixed)
Sharing to Linkedin the affiliate code is missing. (Fixed)
The Affiliate dashboard can not be edited to make it nice and user friendly. There are no QR codes or easy ways for the affiliate to make friendly url. (Fixed)
It's all manual requiring admin to do each one via Shopify admin redirects then add them to the App. (Testing) So for USD49/mth I feel like it's old software long overdue for a rebuild.
Knowing the country of origin of the developers might explain a little more of why the language is confusing.
Anyway, it works... but I'm not convinced it's actually rated accurately by others.
(Update...At USD$50/mth it should be a polished finished product.
It's not. .
It lacks the fulll MLM features and simplicity available in other apps. But the support team fixes issues fast.)
Thank you so much for your feedback. My team has reached you immediately to fix any issues you ran into. We appreciate your suggestions to improve our system, we are working hard day by day to make the app more convenient. And thank again for still choosing us and helping us clarify your ideas.
Whoever designed this is not fluent in English. There are lots of grammar and spelling mistakes. There should be no reason for this. Lots of editing is needed.