Afterpay On‑Site Messaging

Horrible Customer Service, No Response!

Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck getting a response! Utter disappointment.

Clear and concise instructions. Very easy to setup. Does what it says on the box.

Do Not Use this!! The afterpay team offers zero support to this app, very disappointed. I switched to other app.

we have not got paid for almost two months now

Doesn’t work at all !

I’ve lost all my time with them and nothing happened couldn’t even Conect to my store and all the code and links doest’t work

Not happy, I can't install the afterpay messaging to my store. The codes they aren't there to replace them with. I have emailed them multiple times without a reply.

The first step is to connect my account. When I access the link though, it takes me to a page where you apply for an Afterpay merchant account despite logging in with an email that is linked to an already-existing Afterpay merchant account.

It's a waste of time, the app doesn't work. Technology is so advanced that even new apps are working flawlessly on Shopify themes but a company of such a big stature couldn't afford to fix their app.

App was working fine before now it has completely stopped. Shopify is warning companies to remove it. Im going to wait for an email response afterpay or a phone call before giving up about what I should do.

my status has been stuck on the "2-3 day review" for over three weeks. I have reached out to Afterpay MULTIPLE times, yet no one has helped me resolve this. WORST service I have ever had!