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Not only has Afterpay not worked for my customers which was totally embarrassing, I have not received help after submitting several tickets. Even the Shopify Team has been more responsive in trying to assist with the issue. The only thing that happens once a customer selects Afterpay and then click Complete Order is a flash back to the checkout page. It doesn’t redirect to Afterpay for them to complete the transaction. I left GoDaddy because they didn’t off Afterpay only to get to Shopify and not have Afterpay to work. I’m losing sales while Afterpay customer support fails to respond. It’s been 4 days so far and I will be going to a different pay in 4 app if not resolved in the next few days. At this time I’m highly disappointed and frustrated!
Thank you for your honest feedback and thank you for choosing Afterpay as your BNPL partner by proudly displaying us on your site despite the initial setback.
We want to apologize for the delayed response and for the impact our onboarding had caused to your business. We are constantly improving our support service for our merchants and will review with the team why we did not able to meet our SLA for your specific case.
asked a question regarding international customers in canada and UK not having the ability to use afterpay on my website and no one ever answered my inquiry.
We're sorry to hear no one ever responded to your inquiry and will send this feedback to our team for review. We are auditing our contact information online to ensure they are up to date so we are not missing questions from our merchants.
If you still have questions, please use this link below and we'll be happy to assist you!
https://afterpay.formstack.com/forms/global_merchant_technical_support
Support is almost non existent. The fees are far too high and there is no way in Shopify to pass those fees into the customer.
Thank you for your feedback. I want to apologize for the lack of support you've received. We view our merchants as partners and we want to provide the best support experience. We'll be looking back on your case to see why you weren't given the proper attention.
I've been in contact for almost 2 weeks with Afterpay. I never got a resolution to my problem and I still haven't received payment from afterPay. I've spoken to 3 representatives and still after almost 2 weeks the issue hasn't been resolved. I can't get a straight answer from anyone and I keep getting copy a paste responses. All I am needing is for them to make sure the payments are going to the right account, I've supplied all information that was requested and still nothing. I've now gone 3 days and still no update.
Terrible experience using this app - from the install to the uninstall, this was a nightmare and continues to plague my shop. I also had to pay a fee on a test charge which I am annoyed about. Even after uninstalling, the app continues to create rows of abandoned checkouts for no good reason. I wish i never installed. The customer service is slow and not very helpful. DO NOT INSTALL.
Thank you for your honest review. We thank you for trying Afterpay and will use your feedback to improve our product and service. This is not the experience we want our merchants to have.
A nightmare ! Impossible to install ! I contacted Afterpay team several times. They doesn't answer.
We're sorry to hear about this and want to apologize for the experience. We're actively reviewing our contact information online to make sure they are up to date.
I will also send your feedback regarding installation to our team to ensure we can provide a frictionless integration for our merchants.