AfterSell Post Purchase Upsell
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The 4 stars is for the app (THE CUSTOMER SERVICE EXPERIENCE WAS 5+ STARS). Jacinda was professional, friendly, and patient. I had difficulties understanding how to make changes and not only was the time taken to understand my problem, but also being empathetic with the frustration I was having with what seemed like something that should be an easy fix. I was provided with instructions, suggestions, and a step by step guide which made it easy to follow along and find the solution that I needed to make today (or in the future). 100% wish my CS experiences for all ecommerce troubleshooting are as great as this one.
Thank you so much for your thoughtful and detailed feedback! 😊 We’re incredibly happy to hear that Jacinda provided such a supportive and empathetic experience. It means a lot to know she took the time to truly understand your concerns and walk you through everything with care and clarity.
We’re always aiming to make things easier and less frustrating, and it’s wonderful to hear that the step-by-step guidance helped you get to the solution you needed. We’ll be sure to share your kind words with Jacinda, she’ll be thrilled!
Thank you again for your honesty and for highlighting both your app and support experience, we’re grateful to have you with us! 💛
So far, Sharon and Lillian have been super helpful with set-up and my queries, helping us resolve them in a timely manner to launch.
The initial setup was a little confusing and a setting did not default to what I thought to be a standard setting. However, after getting in touch with Lillian, she was extremely helpful and even sent a video explaining the steps that needed to be taken to rectify my issue.
We're so glad Lillian was able to help you with sending a video explanation 😀 We would love to hear your feedback on how we can improve the setup process to be more clear, please let us know at: support@aftersell.com. Looking forward to working with you 🙏
It's good for what it is. It only works optimally in countries like the US though, not Klarna countries, so 1-star off. It makes me more money than if I didn't have it so no *major* complaints.
The interface is somewhat dated, and here in Sweden, customers have to input their payment info again because it's not compatible with Klarna. Again, not something unique to this upsell app, but every one.
Dom was very helpful. Thank you
Thanks so much for the kind words! 😊 We’re glad Dom was able to help, she’ll really appreciate the shoutout.
We'd love to know how we can make yours a 5 star experience! Please let us know if there's anything more we can do for you! 🤗
support was helpful. they were having a super busy day so it was a little slow. Overal amazing support
We're so glad we were able to provide you great support and our apologies for the delay! We're working on improving our coverage to reduce wait times. Thank you for letting us help you grow! We love feedback so please let us know if we can assist with anything in the future 😁
UPDATE 2: The support team was very responsive and has been working actively to help resolve the issues.
UPDATE: Changing my review to 1 star. I have noticed a huge degradation in performance of this app especially with load times. When viewing analytics something always breaks and the app crashes or gets stuck in infinite load. Same happens when updating or creating funnels. In the last 3-4 months, there has not been 1 time where I have used this app and the screen hasn't been stuck on loading or just outright crashing during the session.
Great support. Heard back and was able to get set up by Dhruv on their team within minutes of reaching out on a Sunday. The UI/UX of the app is amazing as well!
App works well and has had a positive impact on sales.
Customer support is excellent.
Love the customer support from Patti! Only such a shame that it doesn't support Ideal/Klarna
Thanks for your honest review! :)
Unfortunately it's true that all post-purchase apps don't support these payment methods, as Shopify's Post-Purchase API doesn't support it.
As soon as Shopify supports these payment methods, AfterSell will too!
I hope you enjoy your time with the app, please let us know if you have any questions or concerns!
Just got the app so not much to say about performance yet but the service is the best I've received from any app so far. Actually put me in touch with a guy who gave me detailed feedback on how to improve my upsell page for more conversions and implemented the changes for me! Legendary stuff. Now let's see if it works. (Suggestion: would be nice to have the option to sell more than one product on the upsell page. Say if you could pick a collection and the algorithm could show products that are converting the most as the upsell selection)