AfterShip Order Tracking
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The app has inconsistence performance with identifying the carriers from time to time, but the support is great: responding fast, providing insights into the system and not letting it go until everything is fixed!
Great app with very helpful support. Karan from AfterShip support was patient, professional, and solved my CSV tracking import issue quickly. Saved me a lot of time. Highly recommended.
Aftership has been great.. The support from them and the availabilty to get on a call and ask questions whne needed has been amazing. Our Team with Aftership has gone above and beyond making sure that we are able to utalize every part of the software and maintain the service to our customers that we need to maintian a great customer experiance.
Great support experience. Anisha was very helpful. Thank you!
Great app. Lots of features, superb customer service - customers love using it!
Great experience with AterShip. Keeping our customers updated on shipping status has greatly reduced the amount of calls that we receive and help drive up our return customer rate.
this is the so bad app you pay more for nothing just for nothing there is no cancelation button in the app do you imagine and afership tracking app i had pro plan and app said me that i cant downgrade this is joke i think if you install this you are not free to choose plan they preapare plan for you and dont accept cancel
the minumum star is 1 if there is 0 ...........
Dear Customer,
Thank you for reaching out to us.
We prioritize cancellation requests and for your convenience this option is available directly within the app where merchants can easily submit cancellation or downgrade requests from the Billing section, in line with Shopify’s billing policy. All merchants are free to choose, upgrade, downgrade, or cancel plans based on their business requirements. Please note that while upgrades take effect immediately & downgrades are applied at the end of the current billing cycle.
Upon reviewing your account, we see that you contacted our support team on December 26th and your plan was canceled on the same day. As the invoice had not yet been generated through Shopify billing we requested some time for the refund process to complete. Subsequently, on December 30th, the refund was successfully processed to your original payment method as requested.
You were initially subscribed to our $1 promotional plan for November 2025, which allowed flexibility to downgrade at any point within the billing cycle to a plan better suited to your needs thereby avoiding charges for a subscription you no longer required. For future reference, we recommend reviewing the feature and pricing comparison available within the app and we truly appreciate the feedback you’ve shared.
As mentioned above your refund has already been processed and we have addressed your query accordingly.
If you need any further information about our available plans or require assistance in the future, please feel free to reach out we’d be happy to help.
Kind regards,
Harsh Saxena
Team AfterShip
This feature has been in place for some time on our Shopify site with no trouble. Today, giving 4 stars for the terrific customer service from their support team in resolving an admin issue quickly and efficiently. Thank you, Abhishek.
Too expensive and below average customer support.
Hello Japanese Taste Team,
Thank you for your feedback we're reaching out to see if we might have the opportunity to better understand and address the concerns that led to your cancellation of the AfterShip Tracking Premium 36K annual subscription.
We understand that pricing is an important consideration and that our plans may appear higher compared to some competitors. However, we’re confident that the features, performance, and support included in our solution provide strong overall value.
We also reviewed your previous questions regarding team member seat costs and the ability to use AfterShip Tracking across multiple stores or brands. While it may seem costly to maintain separate subscriptions for each store, multiple stores can be connected within AfterShip in a way that may better align with your operational needs.
We would appreciate the opportunity to schedule a call at your convenience to better understand your business requirements and explore how we can support you. We’re confident we can address your concerns about adding team members, as well as any other questions you may have.
Please share your availability and time zone by emailing us at support@aftership.com, and we’ll be happy to arrange a discussion.
We look forward to hearing from you.
Best Regards,
Harsh Saxena
Team AfterShip
They make it very difficult to cancel, we had a subscription and there was no way to cancel. When I went to cancel it the 3rd time it sent me to a chatbot who said 'i cannot help you with this let me send to a human agent'... dont companies legally have to make it simple to cancel subscriptions?
Hello John & Team,
Thank you for sharing your valuable feedback. We sincerely apologize for any inconvenience caused.
Upon reviewing our support records, we were unable to locate any support tickets submitted by your team. Please note that our chat bot is designed to assist with basic queries. For account-specific matters such as billing, the chat bot gives an option to the user to speak to our support team who are available 24X7.
We noticed that your subscription has been cancelled and there are currently no active plans associated with your account. If you need any information regarding available plans or would like assistance in the future, we’d be happy to help.
We hope this clears up any concerns regarding the recent changes to your billing.
Regards,
Harsh Saxena
Team AfterShip