AfterShip Order Tracking

Works well, integration into my store could be more automated.

Good app and best service from Ankush, he is always quick and patient to help me solve problems, recommend!

I am grateful for this app. Does wonderful job sending email notifications to customers.

It's time to find an alternative.

It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.

The easiest and most productive app used in-store. Updated tracking information sent right to the customer provides assurance that their parcel is on-time and in safe hands, a necessity with online shopping. A great asset! 5 Stars!!

Great customer service. We use this across many of our brands and are thrilled with the added functionality and customer service the team provides.

It was nice and useful to have a chat with Pratibha. Thanks lot. Good, great, useful, problem-solving. But please here in reviews do not limit review words please. Positive review can be written in 10-20 words also, not necessary in 100 words. thanks

There is only 5 Stars to choose from if there were 10 it would have been selected.
I run a drop ship site and up to recently i was using the mobile ap to track parcels for customers. No i use the shopify app store version and its integration is just mind blowing what they have done. It is going to save me tons of team to concentrate on other things relevant to my store. I love the fact that it show to download the app with customer order once order is confirmed they just click the link it installs and tracks their order. The sms and email notices the customer receive also i used to have to do that all manually. Always fast and quick for support issues
Thanks for this app.

This app has been helpful to keep our returns easy for the customer and informative on our side (good selection of reasons etc) Pairs well with Shopify. Customer service is excellent which is important when you need it.

I've been using Aftership for a few weeks and there are definitely pros and cons.

Pros
The pricing for the premium package is reasonable. I definitely enjoy having notifications sent to my customers. Also, an API that allows them to track their order(s) is great.

Cons
The dashboard summary is nowhere near being accurate - the tracking page shows deliveries happening a specific day while the dashboard does not account for them on that same day. Quite often, I have to add tracking information manually - when that happens, aftership will not capture the destination which makes reporting in this area useless. Although customer service responds in about 24 hours, I usually have to find the resolution to my problem without their help - I will say that I have only contacted them a few times.

Overall, it's an average to maybe slightly below average service given that you have to pay for the important features which do not work perfectly. I admit, this is the only tracking app I've used so far. It has potential to be a great app but it's not there yet.