AfterShip Order Tracking , Počet recenzí: 4 487
Zpřesnit
-
Podle hodnocení
Quick and very helpful!!!!
So far it has been an amazing app, thank you! great support from Garvita
Great customer service
Garvita Helped assist me. I'm Grateful for her assistance!
Priya was helpful and very knowledgeable. Services could be further improved though if agents could be more patient and guide me through the steps bit-by-bit instead of just a walk in the park (by sending a screenshot of the 'settings' and expecting me to know where to locate it).
Last but not least, I would have preferred it if Aftership's agents could offer to help us integrate everything properly instead of us trying to navigate the whole app interface and syncing everything all by ourselves.
Also, as someone who values my privacy, I do not really fancy the idea of screen-sharing (video-calling) to show me how to do it, great suggestion but no thanks for me please.
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.
We understand that you would have preferred a more patient and guided approach from our agents, especially when it comes to navigating our platform and integrating everything properly. We intended to offer a screen-sharing not video-calling option as a means to provide step-by-step assistance, ensuring a smoother process for you. However, We completely respect your privacy and understand your preference.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Great functionality for my business!
Experience was good. Appreciate how helpful and patient Mr. Rajat was.
super support
Amazing support by Priya. She has a sound knowledge of Aftership. Happy to work further with Aftership.
I'm starting to use it and I like it