Recenze (4 785)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 83 % hodnocení s 5 hvězdami
  • 9 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 5 % hodnocení s 1 hvězdami
10. prosinec 2024

Do not support first mile + last mile trackings numbers on different carriers.
If the tracking number is updated or change country no tracking number is available.
Tracking history go back to start.
Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ?
Plus horrible AI support

Àlainn Fashion
Francie
Doba používání aplikace: 21 minutami
Vývojář AfterShip odpověděl 11. prosinec 2024

Dear Customer,

Thank you for sharing your feedback.

Please accept my sincere apology for your experience. This is not the experience we want to provide to our users.

I want ...

30. září 2024

Terrible support, constantly having to fix issues. Their system is too complicated and buggy. Moved on to Parcel Panel already and much happier.

Vape Shack
Spojené státy
Doba používání aplikace: 22 dny
Vývojář AfterShip odpověděl 1. říjen 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. ...

14. listopad 2024

Garbage customer service

Vexlly
Kanada
Doba používání aplikace: 15 dny
Vývojář AfterShip odpověděl 16. listopad 2024

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We're ...

21. říjen 2024

This is a fraudulent company, please be aware that this app does not debit payments through Shopify, but rather binds credit card payments in the app; and you cannot find the unsubscribe window when you open the app through Shopify. After I uninstalled it, it also deducted over 5 months in a row, looked for customer service, got a link to cancel the subscription, and even went so far as to ask me ...

Tesery Official Store
Spojené státy
Doba používání aplikace: 2 minutami
Vývojář AfterShip odpověděl 22. říjen 2024

Dear Customer,

We apologize for the inconvenience and want to explain in details regarding the charges.

As shared on the chat you initiated asking about the charges, we have ...

4. červenec 2024

they overcharge even after the i made sure the subscription is the right one and when you show them the chat history i just get to hear oh we will get back to you be email

Gozygear Company
Kanada
Doba používání aplikace: 5 měsíci
Vývojář AfterShip odpověděl 5. červenec 2024

Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better ...

19. květen 2024

The customer service is non existent. Emailed with an urgent query and have been waiting for days. FYI I am on the paid plan with this app. No response at all and have followed up multiple times now. Very disappointed.

Zukyun Beauty
Hongkong – ZAO Číny
Doba používání aplikace: 7 dny
Vývojář AfterShip odpověděl 21. květen 2024

Thank you for your valuable feedback.

We understand that you are dissatisfied with the support, which has negatively impacted your experience. We value you as a customer, and ...

Datum úprav: 8. duben 2024

not sure why am being charged even after uninstalling it

Stylespeeds
Austrálie
Doba používání aplikace: 15 dny
Vývojář AfterShip odpověděl 24. březen 2024

Thanks for your valuable feedback.

We understand that you are not satisfied with the charges applied to your account which has negatively impacted your experience. We value ...

8. srpen 2024

NE FONCTONNE PAS TRES BIEN
JE RECOIS PAS LES MAIL DE TESTINGNE
ET ON NE PEUT PAS TOUT TRADUIRE C'EST PAS SERIEUX DR FAIRE UN MAIL EN FRANCAIS ET UNE PARTIE EN ANGLAIS

RONFSTOP
Francie
Doba používání aplikace: 44 minutami
Vývojář AfterShip odpověděl 9. srpen 2024

Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better ...

8. červenec 2020

This company is an absolute disgrace. Never have we experienced such poor customer service in our professional life. We have orders stuck due to incorrect set up. This company will you hang your business out to dry. Please look at other apps this is by the far the worst tracking service on shopify! By a country mile!

Cali Tiger
Austrálie
Doba používání aplikace: Více než 7 roky
Vývojář AfterShip odpověděl 9. červenec 2020

Thanks for your review, may I please request you to kindly reply to the email. We'll help fix any issue at your end.

7. prosinec 2022

Be Warned. Dealing with this company and its support is an absolute exercise in frustration. We're trying to cancel our account - which seems an impossibility. Simply go around and around with support over hrs. Pages throwing errors and no one seems to know.
We are somehow connected to an Automizley app account also - which is even more difficult to extract yourself from & remove associated ...

Epic Fly Rods
Nový Zéland
Doba používání aplikace: Více než 7 roky
Vývojář AfterShip odpověděl 7. prosinec 2022

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I do understand ...