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This is a great app, in that it functions exactly as you would like it do. It does what it sets out to do. BUT, there is one major issue to note, especially if you're shipping via USPS from the West Coast of the US. The text notifications can not be delayed or scheduled during normal (non sleeping) hours. The practical result of this, is that USPS updates package status at 10:30 PM at night (common in city hubs like Los Angeles), and our customers get text messages at that time, and if they're East Coast, it's 3 hours later, at 1:30 AM. This has been a major frustration for our customers, and has caused us to stop using the text functionality of the service. We've contact their support, and there's nothing they are willing to do. I haven't had the issue with UPS or FexEx, only USPS. Fair warning your customers may get texts in the middle of the night.
Great app - helps us to handle large quantity of orders. Great customer support - i can recommend this app! :)))
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support and the app, as you are able to handle a large number of orders.
It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:
support@aftership.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Rupam
Team AfterShip
this app is awesome, I used on my eCommerce store and it works really well, most importantly the customer service is responsive and nice
Thank you, this app is very useful.
Fantastic!!!
This app is exactly what we were looking for Customer Service mails have reduced by 38% SUPER DUPER
Keep The Good Work Up Guys
Big Thumb Up
So far works well. Video for Shopify shows tracking information showing in the Shopify page. After installation I did a test tracking number and it launched to a new page.
Otherwise happy with the app.
Amazing customer service, quick and easy to understand. The customer service chat page was easy to navigate too. Easy to customize branding for the store too.
Thank you for your kind words.
Glad to know that AfterShip app is living upto your expectations. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience best one.
Regards,
Team AfterShip
I needed help getting set up on my shopify store and Amit was really great! He helped with the "send-from" email address so my emails will be branded with my store name.
Saves energy, frustration and loads of time! Includes the in transit tracking option, definitely helps to know at least when its on its way!
I've been using Aftership for a few weeks and there are definitely pros and cons.
Pros
The pricing for the premium package is reasonable. I definitely enjoy having notifications sent to my customers. Also, an API that allows them to track their order(s) is great.
Cons
The dashboard summary is nowhere near being accurate - the tracking page shows deliveries happening a specific day while the dashboard does not account for them on that same day. Quite often, I have to add tracking information manually - when that happens, aftership will not capture the destination which makes reporting in this area useless. Although customer service responds in about 24 hours, I usually have to find the resolution to my problem without their help - I will say that I have only contacted them a few times.
Overall, it's an average to maybe slightly below average service given that you have to pay for the important features which do not work perfectly. I admit, this is the only tracking app I've used so far. It has potential to be a great app but it's not there yet.