AfterShip Order Tracking , Počet recenzí: 3 982

Celkové hodnocení
Počty podle úrovně hodnocení
  • 82 % hodnocení s 5 hvězdami
  • 10 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 5 % hodnocení s 1 hvězdami
1. červenec 2020

AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.

Spojené státy
Doba používání aplikace: Asi rokem
Vývojář AfterShip & Automizely odpověděl 10. červenec 2020

Thank you for your review, could you please reply on the email sent.

Datum úprav: 20. červenec 2022

Support team is so bad. Most of the time they will forget to reply on their live chat system. You will ask a question and they'll say 'Let me check' and then leave you on read for hours. The support team is not trained at all for technical issues or questions. Really bad value for money.

The Foozie
Doba používání aplikace: Asi 3 hodinami
Vývojář AfterShip & Automizely odpověděl 21. červenec 2022

We’re sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We certainly are looking forward to earning back your trust back in our platform with our support.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at

Neha Karadi
Team AfterShip

16. červenec 2020

Manual sync is not working!!!! Please revisit your app immediately. this function is critical when setting up and testing.

1901 BDF
Hongkong – ZAO Číny
Doba používání aplikace: 12 měsíci
21. leden 2021

DO NOT USE THIS APP! It's like going through hell to get our account deleted. It is taking now over 4 weeks to delete our account and the only thing they can do is to say sorry for the inconvienience caused. HOW DIFFICULT IS IT TO SIMPLY CLOSE OUR ACCOUNT AND DELETE ALL OUR CUSTOMERS DATA??? Seriously you should think twice before getting this app. Surely not GDPR compliant.

Doba používání aplikace: 5 měsíci
Vývojář AfterShip & Automizely odpověděl 22. leden 2021

Hey :)

We sincerely apologize for the inconvenience caused.

We would love to know how we can assist you for you to stay with us. We will try our best.

Feel free to send us all the feedback regarding the key features we are missing and we’d be happy to advise you further with what we already have on board.

We might be able to change your mind and have you as our valued customer for a long time.

Our Support Team is available 24/7 and would be more than happy to help you with anything you want. Feel free to contact them.

19. květen 2020

Some of the worst support I have encountered. Been struggling with one simple problem and I get a new customer service representative replying each time, wanting me to resubmit the exact same thing. Feels like I'm talking to bot it's that bad! Pulling my hair out. Better look somewhere else for a shipping app.

Spojené státy
Doba používání aplikace: 10 měsíci
15. duben 2020

The app uses fraudulent practices. I have been charged $45.50 for a "free" plan. No notification for exceeded monthly quota or whatsoever. Fully nontransparent. Even as of today I am not clear what I have been charged and paid for.™
Doba používání aplikace: 11 měsíci
2. duben 2019

Several years ago, this app was useful. Like several other posters mentioned, it has become HOT GARBAGE. Let me tell you why.

1. They auto-enrolled us in a monthly subscription plan without our knowledge. We never received a confirmation email announcing the change. This was willfully deceptive on their part.

2. Their Shopify app is designed to keep you clueless about your enrollment in the monthly subscription plan. In fact, it displays NO DETAILS at all about your subscription. You could use it everyday without knowing you were enrolled.

3. Customer service is terrible. They have farmed this out to workers from India who follow a script. There is no human consideration to what they do. When we inquired about refunding our unapproved membership charges, their Indian customer agent refused. We had to spend time to follow up with our credit card company to reverse the charges.

Overall, we run a professional store. We don't have time for games or to leave silly reviews. This is terrible company warranted it.

My fellow Shopify customers, PLEASE DO NOT SUPPORT THIS COMPANY!!!

Spojené státy
Doba používání aplikace: Asi 2 roky
Datum úprav: 26. březen 2019

This app does not provide my clients with their tracking information. I have used other apps that work better than this one.

EDIT: (26/3/2019) The app does not sync my orders successfully. Stay away if you want the app to do the work seamless.

For love For Dogs
Spojené státy
Doba používání aplikace: Více než 2 roky
27. prosinec 2018

Doesn't support most UK services with Royal Mail so it just ignores them... Used them for years but they don't seem to have any interest in fixing this - it used to work...

Crook and Staple
Spojené království
Doba používání aplikace: Více než 2 roky
Datum úprav: 21. říjen 2021

The cost is high for a basic plan $9.99 per month. Email notification is important but it doesn't worth $9.99 per month.

Fully Tees
Doba používání aplikace: Asi měsícem
Vývojář AfterShip & Automizely odpověděl 1. listopad 2021

I am sorry to know that you are not happy with the basic plan's charges. Please accept my sincere apology for the experience you had.

Your feedback has been noted. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at

We regret the inconvenience caused to you.

Team AfterShip