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Kinda of a bummer that the app is so expensive but alright. The app use is kinda too hard, sometimes I am lost and don't know to do something..
It is unfortunate to know that you did not have the best experience using our app.
We are assigning a support executive to provide you with assistance and make your experience with the app useful.
Please check your inbox, as we will contact you via email shortly.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team AfterShip
Perfect. I just downloaded it and I was able to track the shipments from shipping to delivery. Also, my customers were able to track their orders right from shipping time to delivery time. I woul;d recommend it for others who are in need of tracking shipments.
Hello,
Thank you for your feedback.
We always try to provide best-effort support in order to provide the best experience.
Please feel free to reach us. We are available 24x7.
Regards,
Mukul Saxena
Tried this for www.beneathyourmask.com but wasn't able to integrate in time. Will try them again if our current option doesn't pan out.
After many hours, I could only install with this video:
https://www.youtube.com/watch?v=336ofTktPwk
The app is good but should be clearer how to install. I will start using to test
The support is very competent and can be called up quickly via chat. However, the price is exaggerated! The starter package is ok, but you have to pay a lot of money to be able to choose another language (in my case German). Price = MUCH TOOO HIGH
Support = TOP
Thanks for your valuable feedback.
We are pleased to know about your experience with our Support team and that we were able to meet your expectations.
It is our constant endeavour to delight our users and provide them with an engaging experience. I have noted your feedback related to the price and have forwarded it to our product team.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neelima Aggarwal
Team AfterShip
I am not using because I´ve decided to install later. when my store is fully operational. So I can not provide a feedback right now.
ok app. does work sometimes. hard to get a hold of someone. I removed it but will check for other apps in the meantime
the app is good, but this need ALIEXPRESS STANDARD SHIPPING available!!! this for dropshippers (most of us) cant use the app... we are forced to use another app like parcerl tracking, when its available?? also hide courier and words in history like "aliexpress" is a good ideia.
app looks good but the coding intruction could be way better. Make a video of how it should be down and put it next to the instructions.
The tracking button looked ugly on my Tracking Page in Shopify. I was unable to customize it. Hopefully, the competitors have done a better job in this regard.