Recensies (4.783)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
17 oktober 2024

Rajat was quick and easy to work with! He explained the process very well and I was able to correct an issue within 15 minutes. Nice job!

Nomadic Innovations
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
4 oktober 2024

In terms of AfterShip itself, might not be the most reflective of your business by itself. But better compatibility with Shopify would be great, in terms of starting a premium plan, which can only be done by the store-owner. Might be a better feature to have when other employees are given admin rights, that they would also be able to start the premium trial themselves, instead of having to bother the CEO with mundane tasks such as this.

In terms of Customer Support, I would like to point out the Garvita was amazing. Although I was a bit frustrated and gave her a hard time, she stayed professional and tried to help me as much as she could. Albeit, she was not able to help me further, due to Shopify being the problem apparently, she directed me in the right direction.

CORE
Zwitserland
Bijna 3 jaar gebruiken de app
AfterShip heeft geantwoord 5 oktober 2024

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

30 september 2024

I have to say, the AfterShip Tracking team really impressed me with their customer service. They responded quickly to my questions and patiently guided me through the app's features and functionalities. Thanks to them, I've been using the tracking tool almost daily, and it's been a great investment for my business.

NoFace Designs
Verenigde Staten
8 maanden gebruiken de app
21 oktober 2024

Garvita Kant was wonderful and helped me with the issue! She's also very kind and patient! Thanks aftership!

FINESSE
Verenigde Staten
Meer dan 2 jaar gebruiken de app
13 september 2024

So nice service, I having problems with html code, but your guys help me with that. I love it!

SCOUTLITE USA INC
Verenigde Staten
Bijna 2 jaar gebruiken de app
21 september 2024

It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.

Rise and Effect
Verenigde Staten
10 maanden gebruiken de app
10 november 2024

Great App and fantastic support :)! I was struggling with something that, was taking me a lot of time, and I decided to ask for help. Garvita from the support team resolved it within a second. Excellent service! Highly recommended!

Bioluxy Beauty
Verenigd Koninkrijk
Ongeveer een maand gebruiken de app
3 december 2024

A bit pricey but the support team of the app is very good. They spend a lot of time helping me to resolve my problem. Great support from Sadhan! Thank you!

Ask and Embla
Verenigde Staten
Meer dan 6 jaar gebruiken de app
AfterShip heeft geantwoord 4 december 2024

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

12 september 2024

I have used this app in my old shop for and long time, Thank you so much for the wonderful support!

ARES Online Store
Hongkong SAR van China
Meer dan een jaar gebruiken de app
17 oktober 2024

This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again.

here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link.

On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything.

Support sucks balls and just closes tickets which sends you to a bot again and again and again.

I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH.

Funny thing is, tracking links is literally to most basic feature a tracking app should offer...

I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.

Shinora.
Spanje
Ongeveer een maand gebruiken de app
AfterShip heeft geantwoord 18 oktober 2024

Thank you for sharing your feedback.

We truly value all input as it helps us improve and enhance the experience for our users. Our aim is to provide exceptional service, and we’re sorry to hear we didn’t meet your expectations this time.

After reviewing your case, we understand the importance of seamless tracking for your customers. While we offer a free tracking page for Shopify, custom domain URLs do require a premium plan. We also acknowledge your concerns about the app’s UX and support. If you could share specific UX issues, we’d be happy to address them and improve our service.

We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at support@aftership.com.