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the customer service is very responsive and friendly.
I needed help changing my sender email, i got connected with Priya, she helped all the way through, she was quick, she answered all questions.
GOod!
amazing. he solved my problem
Fantastic customer service today from Garvita Kant. Garvita went through a demo of the AfterShip platform and was very patient with me, when I asked to go over things multiple times. Thank you for your service!
I received great assistance so far, my main issue is getting the order mapping to work and receive information from products. Overall I’m not sure if that is an issue with the app so I give it 4 stars but weighted on my only having used it about a week or a bit more. My review may become better or worse after more experience depending how it goes.
Thank you for sharing your feedback with us; we're thrilled to hear that our assistance was prompt and satisfactory. We sincerely hope that your experience with the app continues to meet your expectations.
Regarding the issue you raised, I want to assure you that orders from Shopify are accurately linked with the appropriate couriers in AfterShip, and product information from Shopify is seamlessly synced to the Tracking App. This information will also be visible in the emails sent to your customers.
We are always eager to receive suggestions from our users. Understanding your needs helps us tailor our services to meet your expectations and create a more engaging experience.
If you have any further questions or need assistance with the app, please don't hesitate to reach out to us via the live chat option in your account or by emailing us at support@aftership.com.
We are committed to ensuring that your experience with us is deserving of a 5-star rating.
It worked really well and managed to help me out.
As soon as I downloaded the app I was awarded a free gift: 7 day extension added to your free trial service plan. I like this approach when starting business relations, plus there software is user friendly. I would recommend them to any and everyone!!!
Very useful app. Communicating with customers according to their tracking status is very important to increase loyalty, and this app will help you do that.
Excellent service from the team (Nitin), they clarified all my doubts.