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I have to say, I'm blown away by the quality of customer service provided by this app. They have a relaxed, cheerful tone while still being professional and knowledgeable. They make you feel almost like you're part of the team!
Overall a great app with great customer service and technical help if needed. Rajat was extremely helpful and solved my issues quickly and efficiently.
Excellent service from the team (Nitin), they clarified all my doubts.
I am very happy with the support and all the effort that support person Saransh Kesarwani made to solve my issues! 10/10
Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all.
I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.'
Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.'
Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money?
I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization.
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Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We completely understand your frustration with the lack of synchronization for certain orders and the confusion regarding the tracking options available in your plan.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Very friendly & helpful. Looking forward to get more informative support again!
AfterShip Tracking's customer service deserves a standing ovation. They do not delay in responding to queries and provide answers instantly. That's a rare quality to find nowadays.
The agent provided me with exceptional support! Love Aftership
Aseem and Nitin were absolutely fantastic. They fixed everything in a timely manner and also taught me a few new features. Highly recommend!
I just installed today so had a few questions and Rajat Saini from support immediately jumped in to help me. He set up a screen share and walked me through everything. I haven't tracked any shipments yet but I have to give a shoutout to their support team!