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This app is great! so easy to use and understand. the customer agent was very helpful as well and so kind.
Sonali was amazing at helping with setup and customizing my tracking button/page! It looks amazing and I look forward to this app helping enhance my customer experience.
I am trying this new app, customer service is quick and responsive. I will have to return later about my experience with the actual app. But so far so good.
Thanks for your valuable feedback.
We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Neelima Aggarwal
Team AfterShip
Really effective team, they responded within a few minutes. The staff is very friendly, Animesh helped me with my issues.
I had a tested the application and it was able to point me to the right direction! I was able to track my order and now I am waiting for it to arrive. This application is cool! I will recommend this application 100% Thanks Aftership for a nice app.
Good app especially if you looking for free plan they will let you extend, easy to set up and good customer service.
Bonne page de trackage de colis
Outil très ergonomique et facile à prendre en main
Service client très bien : disponible, rapide pour répondre Par contre les notifications d'email de fonctionnent pas. Notamment la première INFO RECEIVED qui est remplacé par la notif Shopify par défaut
Thanks for your valuable feedback. Kindly note that if you enable the notifications then it will not send notifications for previously added tracking number notifications will be sent for the newly added tracking numbers.
We have also sent a separate mail to you.
Great app. Online support is very donne Goodyear job. I propose to all new ceo to start with this app.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Riyaz
AfterShip Team
Edit: I still have loads of issues with Aftership, for weeks I have not been able to track my orders. Support always seemed to make excuses and ended up saying it was solved but it wasn't. Old: Having some issues with the app, current Postal Service not updating the details through this app. Support team has been kind and seems to be working hard to get this issue solved.
Thank you for sharing your feedback.
We apologize for the inconvenience caused. We have gone through the chat transcripts and we have sent you an email to discuss this further.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Riyaz
AfterShip Team
great app very easy to use, and the best part is that it's free