AfterShip Order Tracking

This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.

I just uploaded this app and already tracked a package! I love that it tracks everything and is free.

It works pretty well and it's quite user friendly. Large choice of carriers as well, all around the world.

I used this app for the tracking page and I'm glad I decided to. If your thinking about getting it, you should.

Great app..worked well for me ;used for Indian domestic couriers -current 3 hours auto sync should have been for 1 hour.

I'd love to be able to use the customer notifications with the free plan, but unfortunately that is not available. I wanted the branding removed from the tracking page, and the customer support was great with helping me out. Very friendly and competent.

Would be nice when using the notification history if you could track by order id. Amazon frequently ships an order using multiple shipments. I cannot track all notifications for an order just using the tracking number.

This is a really great app. Even the free version has a lot of useful features. Glad I've found it!

AfterShip seems to be a great app so far. It is suitable for all my needs an believe that it will scale well with my business.

Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.

Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.