Değerlendirmeler (4.765)
Hassaslaştır
-
Puana göre
Very bad customer support. I wanted to get a refund becuase I paid for the app 1 hour ago and haven't used it at all. And I hope I will not get charged $11 + $44 in additional charges for this. If I do, I will make anything possible to get my money back. Very poor customer service, extremley pure. I had to ask 10 times for a refund for them to understand what I want.
FRAUD FRAUD FRAUD. The only reason they have 4.6 stars is that they MAKE you review when you download the app. I signed up for the "free" plan and got a BILL FOR $390!!! What!? It even says on the website there are no extra charges for the free plan!! They have not responded to me when I asked for a refund again. I will continue to battle this because this makes me feel it is a BAIT & SWITCH! I hope someone can resolve it. I even have a feeling they are going to bill me again for something else. This has been a TERRIBLE EXPERIENCE! I can only change this to a positive review if they are able to provide great customer service and provide a full refund.
Very money hungry greedy app, on the essentials plan and I cant get any access to many important features unless if I upgrade to their ridiculously expensive upgrade plan.
We’re sorry to know that you are not happy with the app and pricing plans.
Please accept my sincere apology as you are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss to get it fixed. We've sent you an email for your time availability to fix all issues in one go.
We certainly are looking forward to earning back your trust back in our platform with our support.
Regards,
Ankush Kumar
Team AfterShip
I recently re-installed the aftership for the free monthly plan with up to 50 shipping quota. However, as I got into the dashboard, it tells me "Your free trial has expired. Please pick a plan." As far as I know, I have less than 10 shipping tracked with the app so far, so not sure where this is coming from. Please advise ASAP so I can move forward accordingly.
DO NOT USE THIS APP! It's like going through hell to get our account deleted. It is taking now over 4 weeks to delete our account and the only thing they can do is to say sorry for the inconvienience caused. HOW DIFFICULT IS IT TO SIMPLY CLOSE OUR ACCOUNT AND DELETE ALL OUR CUSTOMERS DATA??? Seriously you should think twice before getting this app. Surely not GDPR compliant.
Hey :)
We sincerely apologize for the inconvenience caused.
We would love to know how we can assist you for you to stay with us. We will try our best.
Feel free to send us all the feedback regarding the key features we are missing and we’d be happy to advise you further with what we already have on board.
We might be able to change your mind and have you as our valued customer for a long time.
Our Support Team is available 24/7 and would be more than happy to help you with anything you want. Feel free to contact them.
We decided to try and use Aftership but we changed our mind as it is very expensive, but after we removed it, all of the tracking URL on our store were messed up and were changed to an Aftership link that we never wanted to use and now we are no longer able to change it back to what it was and have to manually change every fulfilled order. We sent an email to them but never received a response. I do not recommend this App to any store. EDIT 1: AfterShip connected with us and saw the issue, and they promised to help. EDIT 2: We haven't received a response for over 2 weeks. We also discovered that using other tracking apps is not working because of the way After Ship ruined and messed all fulfillments on our store. This is extremely inconvenient and messed up a lot of our data report.
Thank you for your valuable feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards
Riyaz
Team AfterShip
There is an issue with my order notifications not going through.
Sample Order Tracking: 1000021118952
I contacted the chat 'Ritika' and she promised and escalation but still waiting for an update. This is urgent for me.. can someone help ? Incase this review didn't get updated, the issue never got resolved.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We do understand that you faced an issue of email notifications not getting sent to the customers and for that, we have already escalated it on a priority basis to get it resolved at the earliest.
We really value your business and also we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
I did this so it wouldn't pop up again.
Hi there,
I did't sell anything yet,
it's a bit early to review the app.
thanks,
BAHUSSAIN,HUSSAIN
Super expensive and not really usefull