Değerlendirmeler (4.610)
Hassaslaştır
-
Puana göre
so uncortable. you have to change
Uninstalled. It was not syncing orders correctly and the support team haven't responded to my request for help.
Had lots of issues as the App simply wouldn't work. Couldn't connect our shop, the App refused to load our orders, and couldn't update the custom tracking page to make it look like we wanted. We asked their support department to see if they could fix it but after at least 6 or 7 emails requesting help we gave up. Incredibly slow support despite automated reply emails re-assuring you they are looking at the problem. Even tried to contact their sales department but got no answer from them either. Wouldn't recommend at all.
Waste of time - stopped supporting my major courier, to quote their support "as of now".
Wasted couple hours setting it all up.
Installers beware - Royal Mail is not supported in this app "as of now"
Makes great looking tracking pages. Support were helpful
Does not support UK's biggest carrier: Royal Mail.
After cancelling weeks ago + removing the app. Aftership has proceeded to deduct money for the new monthly period : OCT 6, 2019 – NOV 5, 2019.
Worst app I had very bad customer service takes very long until an answer comes if they answer. App does not run at all as it should pay for one order twice, there is no email notifications. And no answer to these questions and how I can cancel and get my money back because I have premium. I really do not want to make anyone look bad, but I am very, very disappointed and mad. Especially after all the good reviews.
I was seriously unimpressed with Aftership.
I had many issues using the software, the support was very slow. I was using it on two different store's who have a combined revenue of over 2500k a month.
I was prepared to spend over $300/month on the software, I begged Aftership to do a 30 minute call for me as I had a bunch of questions for them, I asked on several occasions and was denied.
I think the software has a lot of potential, but I found it to have a lot of bugs. All in all, I had a terrible experience.
Only works with USPS. The orders get sync with Deutsche Post, but the status remains "pending". Useless for any one outside of the US.
Hi, please check your email inbox.
Please confirm your availability for a call.
I just downloaded this app to see how it is and it started to send automatically emails & SMSs to my customers from my private email! My store is not even in English so the language is wrong and the emails did not look good at all. Be very careful downloading this app!!
Thanks for sharing your valuable feedback.
It is unfortunate to know that your experience with our app was not up to your expectations.
Certain features are auto-enabled to help users experience the functionality of the features. These features can easily be disabled and customized, per the user’s discretion.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application. The auto-enable feature has been disabled and can only be enabled as per the requirement.
Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.
Regards,
Neelima Aggarwal
Team AfterShip
如果用了有的后悔去吧。首先你的物流信息并不会全部显示，只有满足三个条件的物流信息才会显示，哪三个条件我忘了，然后联系技术人员解决点事情，竟然回着回着就不回信息了。反正我这里是大概只显示了不到四分之一的物流信息，别说我打广告，我用TrakingMore也是信息显示不齐全，但是我联系客服人员和技术人员，人家很耐心的帮我给解决完了，AfterShip$99只给了2000个条数然后还得先扣款，不合适的话即使卸载了，钱也扣掉了，Tracking More$20却给了2500个条数，而且还是后付费的。说实话如果有零个星星我会给零个星星的评价。给一个星的评价都是高的。真的是垃圾。垃圾。垃圾。重要的事情说三遍。