AfterShip Order Tracking

The AfterShip support is great and they are extremely quick to respond. I needed a quick update to my store's Track Your Shipment page and they helped me with this immediately. Highly recommend AfterShip and also your customers and future customers will appreciate this as it is extremely easy and convenient for a customer to track shipment on their end.

Love this app for checking shipments after they have shipped. Allows us to stay on top of the customer experience and ensure each person is taking care of! Customer service is fantastic too!

Very quick help, solved my problem very quick, its a great app with very efficient custumer service.

good

AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.

wow haven't used app yet, but customer service is pretty fast & made a good impression, ill be sure to come back if i have any update of the service itself.

Love this app and the customer service is immediate and helpful. Absolutely worth having on your store.

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application.
In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

Easy to install and gets the job done well. Would be good if customers able to use order number or name for tracking to improve user experience.

Muito bom, recomendo. O suporte é incrível e muito rápido. Também é super fácil de mexer e personalizar de acordo com a loja. Nota 10.