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Works very good :). Support team answers very fast. Thanks!
Ankit from AfterShip was able to quickly jump on a zoom call to go over our issues with tracking and provide alternative solutionsin real time.
Spoke to Garvita on helpdesk. Extremely helpful and knowledgeable
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Fantastic support
The AfterShip team is one of the most responsive and helpful customer service teams out there. They genuinely care about the customers and are always happy to help with any questions or issues. Highly recommend this app for their exceptional customer service.
So far this is a great app. Customer Service has been very helpful!
We've been using this app for years now with no issue whatsover. We are very satisfied with all the functionalities and with the support.
AfterShip Tracking's live order tracking feature is a game-changer for my business, but what really stands out to me is their outstanding customer service. The team is always willing to assist me with any questions I have, and they make me feel heard and valued as a client. Thank you for such a positive experience!
could not type anything into the help chat. was weird. it is working now
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.
We are sorry to hear that your experience with us did not meet your expectations. Our goal is to provide exceptional service, and we regret any inconvenience caused to you.
Your concerns are important to us. We would like to inform you that our chat option is typically available 24/7. If you encountered any issues while typing in the chatbox, it may have been due to network or browser problems. Alternatively, our team is also available via email, and you can always reach out to us at support@aftership.com. We have taken note of your feedback and will work on addressing it. Please let us know if you require any further assistance so that we can provide you with the best possible solution. We value your business and eagerly anticipate your feedback to enhance your overall experience.
Regards,
Team AfterShip