Değerlendirmeler (4.583)

Toplam puan
4,8
Puan düzeyi başına sayılar
  • Puanların %83 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %9 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %4 oranındaki bölümü, 1 yıldıza sahip
16 Mayıs 2020

BE AWARE OF YOUR CARD DATA WILL BE STOLEN AND CHARGED SUDDENTLY.
I'm on Starter (Free) plan with 100 quota. Stil today charged me Invoice #FEBB46C-0022 Receipt #2245-6803 $60 USD for nothing. Even i cancel my paid membership. Once you enter the card details there is no way to remove it. They will also not willing to remove. All you need to open a dispute with your bank. This is a serious problem against PCI compliance. We are contacting with Stripe and Shopify about the issue. There is a law regarding save customer card data. And this will be a serious case file against customer rights. We will involve our company lawyer and will fight for this.

99FAB
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 2 yıl
AfterShip & Automizely yanıt 21 Mayıs 2020

Thanks for the review.
There is no such concern with the app and billing part. As per the mentioned invoice there are 120 extra tracking numbers for which you were charged. Please reply to the email and we can talk on this further.

7 Ağustos 2019 tarihinde düzenlendi

Under no circumstances should anyone ever use this app. They have very sleazy business practices and you will end up paying more than what they reflect in their packages. When you may go over a certain rate, they will hide that from you so you begin to incur higher charges and your bill becomes outrageous. You'll be lucky if they even send invoices to you, which they don't because they are hiding the excess billing from their customers. I've used Shopify for several years and this is the #1 sleaziest app I've encountered. Save yourself and do not use Aftership.

24style
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 2 yıl
15 Ekim 2020

This used to be a good app, now they are doing what fornite did to apple, this app is actually using their own payment provider against Shopify. We don’t need to give our CC information to a third party, we would rather pay via Shopify, save and easy... uninstalled the app after 1 year of usuage.

RPM MOTORSPORT LTD.
Kanada
Uygulamayı kullanma süresi:Neredeyse 2 yıl
AfterShip & Automizely yanıt 15 Ekim 2020

We apologize for the inconvenience. Payments via the Shopify channel are supported on AfterShip along with it we also offer the payments via cards option using our gateway. It is totally a user preference, We never force payments on our gateway.

As you have mentioned you want to pay via Shopify. We have sent you an email on the registered email address with further instructions.

You can always contact us at support@aftership.com (24X7).

Kind regards,
Mudit

5 Aralık 2023

App doesn't work, seems to be linked to someone else's business and Aftership saying this isn't the case even after providing screenshots stating this. Seems the apps on Shopify need some better vetting process as too many frauds getting around

Design 10
Avustralya
Uygulamayı kullanma süresi:10 gün
AfterShip & Automizely yanıt 6 Aralık 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

It appears that the issue come from the synchronization of previous credentials, leading to the encountered problem.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

24 Şubat 2023

carrier matching rarely work properly. Support told me that they have fix it, but always same issue.

Skyrro™
Birleşik Krallık
Uygulamayı kullanma süresi:Neredeyse 2 yıl
AfterShip & Automizely yanıt 24 Şubat 2023

Thank you for your feedback.

Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.

We would be more than happy to talk to you more about this issue over a brief meeting. One of our experts will be reaching out to you via email. Please let us know your availability so we can help you over a Zoom call.

Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or want to check our availability. Our Support Team is available 24/7 to assist you and resolve any concerns you may have.

Regards,
Team AfterShip

4 Temmuz 2017 tarihinde düzenlendi

FFS!!!!! Now I have been blocked out my account for no reason. This App is AWESOME when it works, but really guys, minimum 24 hour before they reply to urgent queries like me being locked out my own account.

This app is so temperamental, I was blocked out my own account for an hour today!!

Mega Shop Direct
Güney Afrika
Uygulamayı kullanma süresi:1 yıldan fazla
5 Temmuz 2013

So freaking slow. I tried tracking it and after 15 mins, its still loading!

Fauxfeathers
Singapur
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
15 Temmuz 2020 tarihinde düzenlendi

Had to leave a review to get on the free plan, cause I'm very happy about the app. But after leaving a review I get an error and I can't get a free plan... super weird....

Baby Voordeel
Hollanda
Uygulamayı kullanma süresi:1 yıldan fazla
AfterShip & Automizely yanıt 27 Temmuz 2020

Thanks for your review, please reply to the email and we can connect about the issue that you are facing.

24 Ocak 2023 tarihinde düzenlendi

It's time to find an alternative.

It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.

Buddha & Karma
Singapur
Uygulamayı kullanma süresi:1 yıldan fazla
AfterShip & Automizely yanıt 24 Ocak 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I would like to inform you that that the additional member seat is out of the plan and it will cost $10/mo.

We really value your business and we've sent you an email and looking forward for your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

1 Şubat 2021 tarihinde düzenlendi

AVOID - This doesn't work with AliExpress and support is useless. Standard AliExpress shipping was synced correctly but AfterShip still wouldn't show any details. Contacted support on 'live' chat and they asked a random question every 30mins until they gave up and blamed the courier. Terrible, terrible experience. Don't waste your time.

Catproval
Birleşik Krallık
Uygulamayı kullanma süresi:1 yıldan fazla
AfterShip & Automizely yanıt 1 Şubat 2021

Hey,

I apologize on behalf of everyone at AfterShip.

Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers.

We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.