Değerlendirmeler (4.785)

Toplam puan
4,7
Puan düzeyi başına sayılar
  • Puanların %83 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %9 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %5 oranındaki bölümü, 1 yıldıza sahip
29 Ağustos 2024

Worst Customer Service Experience – Avoid AfterShip at All Costs!

If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.

...
AdultLuxe
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla
AfterShip yanıt 30 Ağustos 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

...

11 Ekim 2024

Super impressed with their customer service - they went above and beyond to help me set everything up, which made a big difference. Highly recommend!

Torreus
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:8 gün
AfterShip yanıt 12 Ekim 2024

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We ...

10 Eylül 2024

Professional & Knowledgeable, very helpful, solved my questions quickly and efficiently.

SCOUT Bags
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 2 yıl
30 Ağustos 2024

Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.

llabs.
Yeni Zelanda
Uygulamayı kullanma süresi:5 ay
12 Ekim 2024

Extremely convenient and customizable tracking for customers. Support is quick to respond and extremely helpful.

Fluffie
Kanada
Uygulamayı kullanma süresi:1 gün
27 Eylül 2024

Its very easy to setup and use especially when you are short on time.

ARANYAA
Kanada
Uygulamayı kullanma süresi:6 gün
18 Eylül 2024

very easy to use and provides all the necessary needs for the order tracking.

JAGIARA
Birleşik Krallık
Uygulamayı kullanma süresi:4 ay
12 Ağustos 2024

After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.

My Doggo Dream
Panama
Uygulamayı kullanma süresi:4 ay
10 Aralık 2024

Do not support first mile + last mile trackings numbers on different carriers.
If the tracking number is updated or change country no tracking number is available.
Tracking history go back to start.
Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ?
Plus horrible AI support

Àlainn Fashion
Fransa
Uygulamayı kullanma süresi:21 dakika
AfterShip yanıt 11 Aralık 2024

Dear Customer,

Thank you for sharing your feedback.

Please accept my sincere apology for your experience. This is not the experience we want to provide to our users.

I want ...

30 Ekim 2024

It's so expensive. I needed it to connect with omnisend to allow me to send emails to customers when their order is ready for collection. I thought the 11$ option would be sufficient. But you need the 119$ option to have webhooks. Such a waste of 1 1/2 hrs.

FOX & WOLF
İspanya
Uygulamayı kullanma süresi:Yaklaşık 2 saat
AfterShip yanıt 31 Ekim 2024

Thank you for taking the time to share your feedback with us. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a ...