Değerlendirmeler (4.583)

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4,8
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28 Nisan 2018

The worst customer support ever, sent 4 emails on how to setup my premium account all I got is:

-> Please contact courier or shipper directly.

AfterShip is only a shipment tracking platform.

WTH ?

Loomrack
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
21 Ocak 2021 tarihinde düzenlendi

UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.

BodyHeal
Avustralya
Uygulamayı kullanma süresi:1 yıldan fazla
AfterShip & Automizely yanıt 19 Kasım 2020

Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.

You can also reach out to us via the chat window available on your AfterShip account or email us at support@aftership.com (24X7).

Kind regards,
Mudit

25 Aralık 2018

At first it worked well, but now there is an annoying bug which has never been resolved for months!

Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.

When you check with 17track, it is clear that Aftership is mixing in Bullshit data.

So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.

The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.

I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(

So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!

I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.

That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.

Unfortunately I can't recommend this app to anyone.

Legalzissimo
Brezilya
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
13 Ocak 2015

We tried contact their customer service 3 times and still to date have no response. They charge you for each order and we still haven't gotten any answers.... We will definitely be removing this app.

2 Love One
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:11 ay
6 Kasım 2017

never synced rt for my store.

Evas Dazzle Deals
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
1 Temmuz 2020

AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.

Cloudy
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
AfterShip & Automizely yanıt 10 Temmuz 2020

Thank you for your review, could you please reply on the email sent.

19 Eylül 2017

It could only get Parcel Force shipping information, no DPD, DPD does not work. Also there is no real time online chat support, which is pretty bad at this day and age!

Boxfromuksupermarket
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
28 Ekim 2023

Terrible experieince. back and forward with their support staff with NO SOLUTION STILL TO THIS DATE. I was charged 70 euro for nothing! CAREFUL with this app, we used it for tracking but they were importing our orders which racked up a 70 euro bill which we didnt know off! There support has helped us with nothing either. I would give it 0 stars if I could. Still no help!!!!!

Loverdock
İrlanda
Uygulamayı kullanma süresi:2 ay
AfterShip & Automizely yanıt 29 Ekim 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We do understand that you are not happy with the extra shipment charges. It is important to note that you are currently subscribed to our Essential 100 plan, which includes allowances for up to 100 shipments per month. Any shipments exceeding this limit will incur an additional charge of $0.08 per shipment.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

16 Temmuz 2020

Manual sync is not working!!!! Please revisit your app immediately. this function is critical when setting up and testing.

1901 BDF
Çin Hong Kong ÖİB
Uygulamayı kullanma süresi:12 ay
15 Nisan 2020

The app uses fraudulent practices. I have been charged $45.50 for a "free" plan. No notification for exceeded monthly quota or whatsoever. Fully nontransparent. Even as of today I am not clear what I have been charged and paid for.

tiltit.store™
Bulgaristan
Uygulamayı kullanma süresi:11 ay